Customer Service Apprentice
4 days ago
**About Careline365**
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
**Position**:
**About the role**:
We are looking for a hard-working and proactive Customer Service Apprentice to support our Customer Service and Administration Team.
You’ll be working alongside our Customer Service & Administration Team, helping us meet our ambitious targets for quality and efficiency. You will learn how to conduct a variety of audits and report your findings, helping us to improve our processes and maintain the highest standard of Customer Service.
Throughout your apprenticeship, you’ll learn all about quality control and audit processes whilst working towards a nationally recognised qualification that will boost your career potential.
The main responsibilities for this role include:
- Administration for our Customer Service Team.
- Producing KPIs and completing audits.
- Using Microsoft packages to input data.
- Carrying out Quality Control for our Customer Service & Administration Team.
- Making recommendations for improving processes across the business.
- Highlight recurring issues and their solutions.
**Requirements**:
**About the person**:
We are looking for a hard-working and proactive Customer Service Apprentice to support our Customer Service and Administration Team. This is an excellent opportunity to develop your skills while earning a Level 3 Business Administration qualification (equivalent to an A Level) or Level 2 Customer Service qualification (equivalent to GCSE).
- Fantastic written and oral communication skills, with the ability to think on your feet.
- You are a team player who enjoys working in a collaborative, agile environment
- An individual with relevant software knowledge such as Word, Excel and Outlook
- You care about data quality and accuracy.
- A high attention to detail
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
**Other information**:
**About rewards and benefits**:
In return for your hard work in this department you will receive fantastic company benefits which include:
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Generous staff discount when you buy products from Zatu website or in their shop
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- Discount on Residential Conveyancing and other legal advice
This is an exciting time at Careline365- we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Wellness programme
**Hours**:40 hours per week (20% includes course-based learning and off the job training)
**Shift pattern**:Monday - Friday (Flexible working hours)
**Salary**:£5.00 - per hour with qualification (opportunity to increase to £6.00)
**Location**:Bowthorpe, Norwich
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