Apprentice Service Advisor

7 months ago

Norwich, United Kingdom Group 1 Automotive Full time

**Apprentice Service Advisor**

**Overview**

Our Volkswagen Norwich Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.

As an Apprentice Service Advisor at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand.

**What you will be doing?**

Service Advisors are key to the Dealerships success and exceptional levels of customer service to those customers who bring their vehicles to our Service Departments. The Apprenticeship is geared toward training the next generation of fully-fledged super stars. Tasks will include:
Meeting and greeting customers in a friendly and courteous manner throughout the day.

Booking vehicles into the technical workshop.

Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.

Adopting a sales approach regarding upsell.

Maintaining good housekeeping standards and orderly administration of your work.

**Apprenticeship Scheme**

This position will be part of the national apprentice scheme, so you will also be working towards your level 2 and level 3 NVQ in customer service. This is two-year apprentice scheme, with basic salary in line with the government recommended salary for a year one, and year two apprentice.

A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm, however each of our Retailers will have different requirements.

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to 'off-the-job' training.

**Entry Requirement**

**Age**:16+

**Prior Attainment**: A minimum of GCSE grades A - C (new grades 9 - 4) or equivalent in English, Maths and Science.

Standard Grades 1-4 and Intermediates are also accepted.

**_Minimum entry requirements:_**

**Why work for Group 1 Automotive?**

There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
Competitive salary

Accelerated training pathways & career progression

State of the art facilities with modern automotive technology

Part time and term time flexible working available

Family friendly benefits such as enhanced Paternity & Maternity leave

Long Service holiday rewards that increase with your length of service

Paid day off for your birthday

Plus, much more

**Our Values**:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

**Who we are?**

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.

We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.

  • Apprentice Service Advisor

    7 months ago

    Norwich, United Kingdom Group 1 Automotive UK Full time

    **Group1 Automotive** **Customer Service Apprenticeships** Are you a driven, enthusiastic and motivated individual? Are you keen to learn and train with a leading Automotive Dealer Group and work with their exciting product? If the answer is yes to the above then we want to hear from you! Our hugely successful Volkswagen Dealership in Norwich are looking...

  • Apprentice Property Services Advisor

    7 months ago

    Norwich, United Kingdom Connells Group Full time

    Are you a driven and enthusiastic individual looking to kick-start your career in **Estate Agency and Property**? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you! As an **Apprentice Property Services Advisor**, you...

  • Customer Service Advisor

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.The small but busy team of customer service advisors provide customer support to 20 + e-commerce...

  • Customer Service Advisor

    1 month ago

    Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers. The small but busy team of customer service advisors provide customer support to 20 +...

  • Apprentice Aftersales Advisor

    7 months ago

    Norwich, United Kingdom Thurlow Nunn Full time

    We have an exciting opportunity for an Apprentice Aftersales Advisor to join our busy Service department in Norwich, covering both Parts and Service. You will be fully trained to become an Aftersales Advisor and as part of your training you will attend the PSA training centre. Training will consist of 4 weeks block training over a 2 year period with the...

  • Customer Service Advisor

    5 days ago

    Norwich, United Kingdom Service Service Employment Agency Limited Full time

    Our client is a Norwich based e-commerce business, supplying a huge range of industrial and commercial products to workshops, warehouses, offices, hospitals, and schools. We are recruiting for a Customer Service Advisor; someone who can provide excellentcustomer service whilst demonstrating the ability to handle customer order chases and delivery queries in...

  • Senior Financial Advisor

    2 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Service Service Employment Agency Limited is seeking a Senior Financial Advisor to join our team in Norwich. As a Senior Financial Advisor, you will be responsible for leading our team of Financial Planners and providing guidance and support to our clients.You will have a strong understanding of the financial services industry and be able to communicate...

  • Customer Service Advisor Apprenticeship

    7 months ago

    Norwich, United Kingdom Motorvogue Fiat & Abarth Norwich Full time

    **Customer Service Advisor Apprenticeship** **The Role of a Vehicle Service Advisor**: As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: - Interpreting customer concerns and liaising...

  • Customer Service Advisor

    1 week ago

    Norwich, Norfolk, United Kingdom Service Service Full time

    About the Role:We are seeking an experienced Customer Service Representative to join our team at our office located just outside of Norwich. As a Customer Service Representative, you will be responsible for delivering exceptional customer service experiences, ensuring high quality and accuracy in all interactions.Your Key Responsibilities:Obtain necessary...

  • Service Advisor

    3 days ago

    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £35,000 + Working Hours - Monday to Saturday 830am to 6pm Location - Norwich Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. -...

  • Service Advisor

    2 weeks ago

    Norwich, United Kingdom Ford & Slater Limited Full time

    SERVICE ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot. As a Service Advisor, we can offer you: A competitive salary (depending on...

  • Retail Apprentice Travel Advisor

    7 months ago

    Norwich, United Kingdom TUI Group Full time

    Norwich, United Kingdom- - 126856- - Onsite- - Apprentice- - Full Time- - 37.5Joining TUI Retail as an Apprentice Travel Advisor at our **Norwich **shop will provide you valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday...

  • Service Advisor

    1 month ago

    Norwich, United Kingdom FORD & SLATER LIMITED Full time

    SERVICE ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot. As a Service Advisor, we can offer you: A competitive salary (depending on...

  • Service Advisor

    2 weeks ago

    Norwich, United Kingdom Ford & Slater Limited Full time

    SERVICE ADVISOR Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business.We currently have a...

  • Service Advisor

    6 months ago

    Norwich, United Kingdom Ford & Slater Ltd Full time

    **SERVICE ADVISOR** Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 850 staff whilst remaining a family run business. We currently have a vacancy for a **Service Advisor** at our Norwich depot. **As a Service Advisor, we can offer you**: - A competitive salary...

  • Service Advisor

    7 months ago

    Norwich, United Kingdom Ford & Slater Ltd Full time

    **SERVICE ADVISOR** Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a **Service Advisor** at our Norwich depot. **As a Service Advisor, we can offer you**: - A competitive salary...

  • Service Advisor

    6 months ago

    Norwich, United Kingdom FORD & SLATER LIMITED Full time

    SERVICE ADVISORFord and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you:A competitive salary (depending on...

  • Service Advisor

    4 weeks ago

    Norwich, United Kingdom FORD & SLATER LIMITED Full time

    SERVICE ADVISORFord and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you:A competitive salary (depending on...

  • Service Advisor

    1 month ago

    Norwich, United Kingdom Ford & Slater Limited Full time

    SERVICE ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business.We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you: A competitive salary (depending on...

  • Service Advisor

    2 weeks ago

    norwich, United Kingdom Group 1 Automotive Full time

    Service Advisor JLR NorwichUp to £32,146.07 plus OTE45 Hours Create experiences you can be proud of. Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing...