Call Centre Customer Service Representative
5 days ago
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.
Check us out on YouTube in the link below why OneFamily is a fantastic, fun, supportive and rewarding place to work:
**We are hiring for 6 exciting 6-month fixed term Customer Representative Roles in our Call Centre team.** **We can teach you everything you need to know through our engaging training programme.**
**Starting salary: £21,260**
**A successful Customer Service Representative in our Call Centre will**:
- Put the customer at the heart of what you do
- Enjoy working in a fast pace target driven workplace
- Be able to problem solve to achieve the best outcomes for customers
- Have good communication skills verbally and written
- Have the ability to work with various computer systems and take inbound calls
**You will be responsible for**:
- Responding accurately to customer queries regarding their OneFamily products
- Providing the admin team with clear and correct information to process customer requests
- Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
**We have attractive shift patterns between the hours of 09:00 till 19:00, Monday to Friday. There is also the requirement to work 1 in 2 Saturdays 09:00 - 13:00, time in lieu.**
**At OneFamily we offer great benefits - Inspiring Better Futures**:
- Through your hard work and hitting targets you can increase your salary with an annual bonus potential of up to 10%
- 33 days annual leave (incl. bank holidays) plus the opportunity to buy 5 days holiday
- Medical cash plan offering opportunity to claim back dentist bills, free eye test and much more
- Wellbeing Programme
- Life assurance 4 x your base salary
- Family bond (after 2 years’ service)
- 24/7 confidential Employee assistance programme
- Enhanced family friendly policies
- Enhanced pension scheme match up
- Benefits portal (high-street vouchers, cinema tickets etc.)
- Discounted parking/public transport
- Cycle to work scheme
OneFamily aims to promote a culture of inclusion, where colleagues understand and celebrate the diversity and different perspectives of our customers and colleagues. We've all got different passions, different experiences and different circumstances. And what we all have in common is our commitment to championing the customer's needs.
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
**Salary**: From £20,261.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Brighton, BN1 2RL: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Reference ID: Customer Services - Call Centre
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