Customer Services Representative
3 days ago
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.
Check us out on YouTube in the link below why OneFamily is a fantastic, fun, supportive and rewarding place to work:
OneFamily - Come and join the team
**We are hiring for 10 exciting 8-month fixed term Customer Representative Roles in our OneFamily Admin team.** We can teach you everything you need to know through our engaging training programme.*
**Starting salary: £20,261**
*A successful Customer Service Representative in our Admin area will:
*
- Put the customer at the heart of what you do
- Enjoy working in a fast-paced target driven workplace
- Be able to problem solve to achieve the best outcomes for customers
- Have good communication skills verbally and written
- Have the ability to work with various computers systems and take inbound calls
*
You will be responsible for:
*
- Responding quickly and accurately to customer questions regarding their OneFamily products
- You will be working with the call centre to support with customer call volumes during peaks times
- Manage online secure messaging and administrative tasks
- Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
*
We have attractive shift patterns of 09:00 till 17:30, Monday to Friday. While we currently do not work on the weekends, there is the possibility of working 1 in 6 Saturdays 09:00 - 13:00.*
**At OneFamily we offer great benefits - Inspiring Better Futures**:
- Through your hard work and hitting targets you can increase your salary with an annual bonus potential of up to 10%
- 33 days annual leave (incl. bank holidays) plus the opportunity to buy 5 days holiday
- Medical cash plan offering opportunity to claim back dentist bills, free eye test and much more
- Wellbeing Programme
- Life assurance 4 x your base salary
- Family bond (after 2 years’ service)
- 24/7 confidential Employee assistance programme
- Enhanced family friendly policies
- Enhanced pension scheme match up
- Benefits portal (high-street vouchers, cinema tickets etc.)
- Discounted parking/public transport
- Cycle to work scheme
*
OneFamily aims to promote a culture of inclusion, where colleagues understand and celebrate the diversity and different perspectives of our customers and colleagues.*
We've all got different passions, different experiences and different circumstances. And what we all have in common is our commitment to championing the customer's needs.
**Job Type**: Contract
**Salary**: £20,261.00 per year
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