Administrative Assistant

3 weeks ago


Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

The Operations Department are looking to recruit an Administration Assistant within the Emergency Care Department at the Royal Albert Edward Infirmary, Wigan.

This is an exciting and challenging department which provides support 24 hours / 7 days per week. Post holder will be expected to work under pressure, adapting positively to a busy and demanding workplace. A flexible approach is necessary as this post involves working unsociable hours, i.e. weekends, Bank Holidays and internal rotation night duty.

We are recruiting for a 30 hrs post worked over the following shifts
- 7.00 am - 3:00 pm

7.30 am - 3.30 pm

2.30 pm - 10.30 pm

3:00 pm - 11:00 pm

10.30pm - 07.30am

All shifts include a 30-minute lunch break

Previous NHS experience would be advantageous.

The main duties of this post are to provide a professional administrative service in the Emergency Care Centre. To meet and greet people attending the Reception Area with dignity and respect ascertaining their requirement and respond to those requirements accordingly, reflecting high quality customer care in all daily activities.

Excellent communication skills are essential, as the post holder will deal with distressed patients and relatives. The post involves registration of patients onto the computer system so excellent keyboard skills are required.

**Previous applicants need not apply**

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties of this role are
- To receive and accurately record onto HIS, Patient Centre & System One all related data for new and follow up attendances to Emergency Care Centre. Update and revise information where necessary.
- Liaise with personnel from Ambulance Service or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
- Decide based on the patient’s presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.
- Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.
- Responsible for scanning of patient documentation and complete full audit on all scanned documents on a daily basis.
- Booking of appointments for Consultant and Specialist nurse review clinics ensuring all relevant information is input onto HIS and Patient Centre. All clinic outcomes and procedures are recorded in a timely manner.
- Booking of Urology appointments and sending patient pathways onto relevant department.
- Forward patient’s documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy.
- Formulate, retrieve and track patient case notes as required ensuring safe return of all patient casenotes to the Library.
- Ensure all GP discharge letters are printed and sent out on a daily basis whilst adhering to Caldicott Guidelines.
- Record any patients death onto HIS and Patient Centre and forward appropriate documentation to relevant departments.
- During out of office hours receive and deal with telephone enquiries to ascertain where patients have been admitted to for Royal Albert Edward Infirmary, Wrightington and Leigh Hospitals.
- To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.
- To support and evaluate changes to working practice whilst actively seeking ways to improve the service.
- Maintain an effective filing system to retrieve Emergency Care Centre documentation using Document Image Processing Software. This also includes offsite storage facilities.
- Maintain staffing levels in reception area by contacting staff to cover shifts in emergencies during out of hours.
- Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved.
- Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.
- Use multiple systems in order to process requests and communicate information to job related stakeholders.
- Use initiative when dealing with general p



  • Wigan, United Kingdom CJM Tree Care Ltd Full time

    Job Summary: **Duties**: - Answer and direct phone calls with professionalism and excellent phone etiquette. - Deal with domestic clients including sending out quotes, confirming bookings and invoicing. - Sometimes help with enquiries from commercial clients too. - Utilise QuickBooks for financial record-keeping tasks. - Computerise data entry processes to...


  • Wigan, United Kingdom Rollins Bulldog Tools Full time

    Rollins Bulldog Tools is a growing manufacturing company based in Wigan who are looking for an experienced Administrator who is enthusiastic, motivated and has excellent organisational skills. Initially 3 months to start, with a view to becoming permanent for the right person. This role ensures proper flow of office procedures and supports the office by...


  • Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    Job summary Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways. Undertake high level PAS/CSC input and informatics Support...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Choose Well - Choose WWL Job overview ·Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team ·Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways. ·Undertake high level PAS/CSC...


  • Wigan, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Community Wigan Admin Team for an Administration Assistant working for the Wigan Specialist Community Mental Health Team. The post holder will provide an efficient and effective clerical service to the multi-disciplinary team. The post holder will demonstrate an attitude which respects and values service...


  • Wigan, United Kingdom Frontier Consultancy and Management Co Ltd Full time

    Assistant Administrator Job description You will be work in friendly environment, we are expecting you to do the following duties as listed in below: - _You will work under your manager (the director), Initially you will follow up and implement his instructions which will guide you through all the tasks related to you and under your responsibility ,for the...

  • Administrator

    1 month ago


    Wigan, United Kingdom Morgan King Full time

    **Administrator** **Mon - Fri 09.00 - 15.00** **Pemberton, Wigan - WN5** **£10.42 - £12.00** Morgan King group are looking for an administrator to join their client on a temporary basis working Mon -Fri from 9am - 3pm at their offices in WN5. This is an ongoing position that requires the individual to have excellent communication skills both written...

  • Administrator

    4 weeks ago


    Wigan, United Kingdom performance3 Full time

    '''Overview: We are seeking a highly organized and detail-oriented Administrator to join our team. As an Administrator, you will play a crucial role in ensuring the smooth operation of our office. If you have excellent organizational skills and enjoy working in a fast-paced environment, we would love to hear from you. **Responsibilities**: - Maintain and...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Operations Department are looking to recruit an Administration Assistant within the Emergency Care Department at the Royal Albert Edward Infirmary, Wigan. This is an exciting and challenging department which provides support 24 hours / 7 days per week. Post holder will be expected to work under pressure, adapting positively to a busy and demanding...


  • Wigan, United Kingdom West Lancashire Borough Council Full time

      HR-0056-24 Do you…… Enjoy working in a customer focused environment? Have a passion for delivering excellent customer service? Want a new and exciting challenge? If the answer is "yes", this could be the perfect opportunity for you! We are looking to recruit an Apprentice Centre Assistant (Business Administration) at the flagship West...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    We are seeking to recruit an enthusiastic, highly motivated individual with excellent Customer Care, Communication and IT skills, who has the ability to work as part of a multi-disciplinary team. We are recruiting to 37.5 hours per week position based at Longshoot Health Centre. You will provide a full administrative support including answering phone and...

  • Administrator

    13 hours ago


    Wigan, United Kingdom Fawkes & Reece (North) Full time

    Are you an experienced Administrator within Social Housing looking to work with a multi-award-winning retrofit decarbonisation solutions provider?We are working with a leader in residential decarbonisation, energy efficiency and retrofit, who are currently managing and delivering over £100m+ large-scale retrofit schemes, blending funding across...

  • Plant Administrator

    7 days ago


    Wigan, United Kingdom SED Services Ltd Full time

    SED Services have a job opportunity for a Plant Administrator. **Location: WN4 0EJ Full Time Permanent - Monday - Friday**. We have a new career opportunity for a Plant Administrator at our Wigan Head Office to work alongside our current Service Desk Manager. The new role has arisen due to the companies recent growth and expansion. The successful applicant...


  • Wigan, United Kingdom 3B Training Ltd Full time

    3B Training is a multi-accredited training provider delivering health and safety training courses across the UK. We offer high-quality courses delivered in a range of formats and we aim to be world class in everything we do! We pride ourselves on being a genuinely great place to work. Our employees are at the heart of everything we do, and our ambitious...

  • Course Administrator

    15 hours ago


    Wigan, United Kingdom 3B Training Ltd Full time

    3B Training is a multi-accredited training provider delivering health and safety training courses across the UK. We offer high-quality courses delivered in a range of formats and we aim to be world class in everything we do! We pride ourselves on being a genuinely great place to work. Our employees are at the heart of everything we do, and our ambitious...

  • Administrator

    1 week ago


    Wigan, United Kingdom Reed Full time

    I am pleased to be representing a market-leading manufacturing client who supply some of the UK’s leading retail outlets. My client is based in Ashton-in-Makerfield, Wigan and is looking for an experienced Administrator within their Quality and Technical Team on a full-time, permanent basis! Role Purpose: The successful candidate will be responsible for...


  • Wigan, United Kingdom Bedford High School Full time

    At Bedford High School we believe that excellent student attendance and safeguarding is of upmost importance and as such, it is placed at the heart of everything we do. In recent safeguarding external reviews, our attendance and safeguarding procedures have been deemed highly effective. We have an exciting opportunity for a well organised administrator to...


  • Wigan, United Kingdom P A Hull & Co Full time

    P A Hull & Co are a long established, family run firm of Chartered Accountants and are looking for a bright, enthusiastic person to work at our Hindley office to cover a period of staff absence. If you have excellent organisational skills, enjoy meeting people and work well as part of a team then this could be the job for you. A brief job description is...


  • Wigan, United Kingdom Page Personnel Full time

    Flexible working! - Strong Progression **About Our Client**: We are a renowned Manufacturing and Production company in the consumer goods industry, specialising in high-quality products loved by millions around the world. With a commitment to innovation and customer satisfaction, we strive to maintain our position as a market leader. Our team is made up of...


  • Wigan, Wigan, United Kingdom Jobwise Full time

    Job title: Logistics AdministratorCompany JobwiseJob description Would you like to work in a full time role with just a 4 day working week? Do you have administration experience with some form of import, export or logistics background? Are you looking to join a specialist manufacturing company with a family feel? If so, this could be the role for you. There...