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Customer Service Associate

3 months ago

Cheshire, United Kingdom CK GROUP Full time

CK Group are recruiting for a French & English Speaking Customer Service Associate to join a global pharmaceutical company, based in Chester (Hybrid working) on a contract basis for 6 months.
**Salary**:
Up to £15.00 per hour PAYE, depending upon experience.
**French Speaking Customer Service Associate role**:

- Receive orders and enter them in SAP system
- Inform customers of quality issues related to product, recalls, or put on hold situations
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
- Monitor all open orders until completion and address exceptions
- Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels

**Your Background**:

- French & English language required.
- Excellent communication skills.
- Excellent organisational skills & attention to detail.
- Excellent computer skills (MS Office).
- SAP knowledge is advantageous.

**Company**:
Our client is the world's number one drug development, delivery and supply partner.
**Location**:
This Customer Service Associate role will be based at our clients site in Chester, Cheshire.
**Apply**:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 55139 in all correspondence.