Client Services Administrator
6 months ago
**About The Role**:
**Purpose**
**Responsibilities**
- Setting up all payments for ISAs, SIPPs, Bonds, GIAs
- You will be keeping back-office systems and client databases up to date and accurate, overseeing regular payments, the preparation of paperwork, processing of new business, transfers out/account closures and liaising clients and colleagues
- You will also assist with queries regarding the client My 7IM Portal
- You will prepare paperwork, processing New Business both internally and with external providers, income withdrawals, contributions
- Adherence to the Financial Planning internal process and procedures. Including the referral procedure & in-house specialists
- Understanding and knowledge of the client database, providers and external contact procedures
- Requesting transfer forms from providers and clients.
- Review mail and allocate to respective Advisers within the team or internal office.
- Support preparation of regular financial planning reports for clients in conjunction with colleagues in the investment team, where applicable
- Maintain an understanding of the Company’s systems including: financial planning, investment management, practice management, dictation
- Undertake any projects or longer-term responsibilities that are assigned
- Act in the best interest of clients ensuring the FCA’s requirements and Company policies in relation to Treating Customers Fairly are adhered to
- Continually suggesting realistic & appropriate improvements and solutions to problems with the Head of Operations (Edinburgh)
- Filing, in accordance with 7IM and FCA procedures
- Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
- Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
- Other duties, as reasonably required by the line manager and 7IM
**About You**:
**Skills**
- Accuracy, thoroughness & attention to detail in order to maintain the highest levels of service
- Client focused, with ability to ensure that necessary actions are taken to service clients whilst maintaining positive relationships externally & internally
- Systems learning skills to be able to rapidly understand & use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages
- Written skills, in order to clearly, concisely and thoroughly present information to clients and PCMs
- Numeracy skills in order to understand, process & check a range of data
- Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with clients and PCMs & colleagues across the company
- Ability to manage expectations & demonstrate a high level of ownership, competence, reliability & responsiveness
- Planning & organisation skills to maximise operational efficiency & service, including appropriate prioritisation
- Flexibility & innovative mindset, in order to be able to handle & support changing, and sometimes conflicting, needs & demands, & to continually improve working practices
- Resilience in order to manage conflicting priorities & demands, ambiguity and demanding work loads
- Personal development focus, taking responsibility (with 7IM) for driving forward both personal & professional development, in order to maximise effectiveness in this demanding role, and to grow within the role, and beyond
**Knowledge**
- Knowledge of Pershing Nexus and Xplan systems & procedures would be beneficial
- Minimum of 2 years’ experience in a Financial Services company
**Qualifications**
- An industry relevant examination such as CISI IAD / CISI IOC Qualification or working towards is desired but not essential
**Other relevant information**
- Reports into the Head of Operations (Edinburgh)
**About Us**: The ‘7’ in 7IM refers to the seven original founders of the business. Back in 2002, they couldn’t find a firm they trusted to manage their families’ money properly - big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure. They started the kind of organisation they’d like to invest with themselves.
Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.
We’ve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi
- asset approach. In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.
Our team, our clients and our funds under management have grown ste
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