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Operations Administrator

2 months ago

London, United Kingdom Raymond James Investment Services Full time

About the Role: We are seeking a proactive and detail-oriented Client Administrator to join our Operations team in London. In this role, you will support a variety of administrative duties, including document screening, account opening, deceased account processing, handling technical queries, and participating in ad hoc projects.


Key Responsibilities:

Client On-Boarding:

  • Screen anti-money laundering (AML) documentation for various account types, including GIA, ISAs, Pensions, OPBs, and Trusts.
  • Validate documents such as cheques and W-8 forms.
  • Manage account opening processes and continuously monitor pending accounts.
  • Address all internal and external Client On-Boarding queries within agreed service levels.

Client Administration:

  • Administer deceased accounts, including requesting probate valuations.
  • Handle account closures, including calculating and deducting closing fees.
  • Allocate valid W-8 forms to accounts and chase expired documentation.
  • Periodically review provider signatory lists.
  • Perform all types of static data amendments.
  • Process client and provider payments, initial ISA subscriptions, internal client journals, and set up regular payments, standing orders, and income sweeps.
  • Deduct ad hoc charges such as custody, financial adviser, management, and valuation fees.
  • Address all client administration and internal/external queries within agreed service levels.
  • Build and maintain a working knowledge of the Raymond James operating environment.

General:

  • Ensure accurate controls and records are maintained.
  • Monitor work levels and the group mailbox to ensure all items are processed within agreed service standards.
  • Maintain and review robust departmental procedure manuals.
  • Stay updated on regulatory and industry developments through reading and attending relevant seminars.
  • Assist with the transition of new offices.
  • Participate in ad hoc projects and other duties as assigned.


About You:

  • Committed to maintaining our ‘Service 1st’ culture at all times.
  • Eager to be involved in all aspects of the business with a hands-on approach.
  • Ability to grow and expand with the business.
  • Effective both independently and as part of a team.
  • Demonstrates a positive attitude in day-to-day conduct.
  • Provides pragmatic advice and uses initiative in problem-solving.
  • Capable of working under pressure and meeting deadlines.
  • Quality-oriented with attention to detail.
  • Strong interpersonal and communication skills, both verbal and written.
  • Excellent organisational and time management skills with the ability to multi-task.


About us: Raymond James Investment Services is a wealth management firm focused on providing trusted advice and tailored, personalised investment services. We believe if we do what’s right for clients, we’ll help them achieve success while also realising our own. Our parent company, Raymond James Financial, has been doing the same in the US for over six decades. Raymond James is listed on the NYSE, is a Fortune 500 company, and is included in the S&P 500.


If you are passionate about client administration and eager to contribute to a dynamic team, we want to hear from you. Apply now to join our team and help us deliver exceptional service to our clients.


At Raymond James we honour, value and respect the uniqueness, experiences, and backgrounds of all our people. When individuals bring their best self to work, our organisation, clients, and communities all thrive. This is a key part of our people-first culture. We are an equal opportunities employer, and we make all employment decisions purely on the basis of merit and business needs.