Client Services Administrator
6 months ago
HEAD OFFICE
Client Services Administrator
**Customer Services Administrator**
London | Permanent | Full Time
**Salary**: Highly competitive, dependent on experience
40 Hours per week
As a Patient Concierge in our flagship corporate Medical Centre in the City of London, you will be required to provide a professional reception and back office service: managing client and internal queries in an efficient and timely manner.
You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.
You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Physiotherapy; Physiology; Secondary (Hospital) care and fitness centre enquiries.
You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
**Key Competencies and Performance Indicators**
Customer Service Excellence
- Maintain high levels of positive individual and site feedback scores
- Manage internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.
- Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
- Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.
- Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
- Complete Fitness Membership administration, processing of memberships, cancellations and membership sales information.
General
- Undertake filing, scanning and copying of documents as required.
- Provide secretarial and typing support as required.
- Ensure that client’s confidentiality is maintained at all times.
- Provide admin support to the onsite clinical team
- Coordinate courier services in and out of the facility
- Order clinic supplies
- Update & maintain rotas for clinical and non-clinical staff
- Proactively engage with other Nuffield centres promoting integration and cross-training
- Take on additional administrative and ad hoc duties as the business require
- Work on a rota with the rest of the team to share varying duties and open and close responsibilities ranging from** 8:00-18:00**
- Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationLondon - London
- Contract typePermanent
- ReferenceJR0075014
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
-
Client Service Administrator
6 months ago
London, United Kingdom Ark Workplace Risk Full time**CLIENT SERVICE ADMINISTRATOR** Ark Workplace Risk is the market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients. Are you an experienced, operational Administrator who is highly proficient in Excel? We are seeking an enthusiastic and detail-oriented individual to join...
-
Client Services Administrator
6 months ago
London, United Kingdom GC Partners Full time**Client Services Administrator**: Location London Reporting to Account Director Contract Permanent, Full Time Hours 08:30 - 17:30 Monday to Thursday and 08:30 - 17:00 on Fridays Are you ready to start your career in a rapidly progressing company with service at the heart of everything we do? Then you’ve come to the right place. We are GC Partners...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Client Services Administrator** UBS London | Administration | Permanent Contract | Full Time Up to £27,352.00 per annum depending on experience 40 hours per week No Weekends or Bank Holiday Work This role will require you to work different shift patterns between 6:15am - 9:00pm. We are closed weekends and...
-
Client Service Administrator
6 months ago
London, United Kingdom William Rose Associates Full timeOverview: An excellent opportunity for a client services administrator to join a rapidly growing financial services firm based in Marylebone Road. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Client Services Administrator** **Bank of England London (Corporate) | Full Time | 40 hours** **Permanent | Up to £27,425.67, depending on experience** **Purpose of the Role**: As a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in the Bank of...
-
Client Service Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Service Administrator Client Services Administrator Nuffield Health Barbican Medical Centre | Permanent | Full Time 40 Hours per week **Salary**: up to £25,000 per anum We are looking for a Client Services Administrator to work at our Flagship Medical Centre Barbican. The team member will warmly meet and greet all our visitors,...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator Client Services Administrator Nuffield Health Canary Wharf Medical Centre | Permanent | Part Time 24 hours per week (Monday, Thursday & Friday) **Salary**: up to £25,000 pro rata We are looking for a Client Services Administrator to work at one of our high-profile sites in Canary Wharf. The team member will...
-
Operations Administrator
4 weeks ago
London, United Kingdom Raymond James Investment Services Full timeAbout the Role: We are seeking a proactive and detail-oriented Client Administrator to join our Operations team in London. In this role, you will support a variety of administrative duties, including document screening, account opening, deceased account processing, handling technical queries, and participating in ad hoc projects.Key Responsibilities:Client...
-
Client Service Administrator
6 months ago
London, United Kingdom William Rose Associates Full timeOverview: An excellent opportunity for a client services administrator to join a rapidly growing financial services firm based in Marylebone Road. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **HSBC London | Nuffield Health** **Administration | Fixed Term Contract** **Up to £27,352.00, depending on experience** **40 hours per week | Full Time** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Client **Services Administrator** **Morgan Stanley Bank Street (Corporate) | Full Time | 40 hours** **Fixed Term Contract | Up to £27,352 depe**nding on experience** **Purpose of the Role**: As a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in...
-
Client Services Administrator
6 months ago
London, United Kingdom Morgan Spencer Full time**Client Services Admin - 1 year FTC** **£25,000** **SW1** My client, a nationally recognised membership body, is looking for a Client Service Admin with at least 1 years’ experience processing high volumes of data and producing reports. **The Role**: - Preparing files in both MS Excel - Responding to member queries - Administration and maintenance...
-
Client Services Administrator
6 months ago
London, United Kingdom JDC Full time**Administrator (Client Services Executive)** **City of London (Fenchurch Street)** **Monday to Friday office-based** **Salary £30k + monthly bonus upon completion of probation (approx. 10% of salary)** **Are you on the Promotion Ladder?** - The Head of Client Services started work as an administrator. Their story proves that most vacancies here are filled...
-
Client Services Administrator
2 months ago
London, United Kingdom Nuffield Health Full timeClient Services AdministratorWest End London Medical Centre | Administration | Permanent | Full TimeUp to £29,000 per annum40 hours per week As a Client Services Administrator in our Medical Centre, located in one of our prestigious premises in the West End of London, the role holder will be required to provide a professional reception and back office...
-
Client Services Administrator
2 months ago
London, United Kingdom Nuffield Health Full timeClient Services AdministratorWest End London Medical Centre | Administration | Permanent | Full TimeUp to £29,000 per annum40 hours per week As a Client Services Administrator in our Medical Centre, located in one of our prestigious premises in the West End of London, the role holder will be required to provide a professional reception and back office...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Client Services Administrator** Barclays Canary Wharf | Administration | Permanent | Full Time Up to £27,352.00 per annum depending on experience 40 hours per week No Weekend or Bank Holiday Work It is now easier than ever to find out about job opportunities across Nuffield Health. Whatever you do, we want...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Client Services Administrator** **Part time | 24 Hours per week | Nuffield Health - Corporate Site** As a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in the Bank of England in London, the role holder will be required to provide a professional...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Client Services Administrator - Clinic** **Moorgate Fitness and Wellbeing Centre (London) | Clinic | Permanent | Full Time** **Up to £25,000 per annum, depending on experience** **40 hours per week** Our team at Nuffield Health Moorgate Fitness and Wellbeing Centre currently have an exciting opportunity for a...
-
Client Services Administrator
6 months ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Client Services Administrator **Canary Wharf (Morgan Stanley) | Corporate Fitness and Wellbeing | Permanent | Full time | Monday - Friday** | **40 hours per week** **£24,856 per annum + quarterly performance bonus** **No Weekend or Bank Holiday Work** It is now easier than ever to find out about job opportunities across Nuffield...
-
Client Services Administrator
2 weeks ago
London, UK, United Kingdom Nuffield Health Full timeAs a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in the Bank of England in London, the role holder will be required to provide a professional reception and back office service for the Wellbeing Centre: managing queries in an efficient and timely manner for both medical clients and gym...
