Client Services Administrator

5 months ago

London, United Kingdom Nuffield Health Full time

HEAD OFFICE

Client Services Administrator

**Client Services Administrator**

UBS London | Administration | Permanent Contract | Full Time

Up to £27,352.00 per annum depending on experience

40 hours per week

No Weekends or Bank Holiday Work

This role will require you to work different shift patterns between 6:15am - 9:00pm. We are closed weekends and Bank holidays.

It is now easier than ever to find out about job opportunities across Nuffield Health. Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health.

We want you invested in us for the long term, and we’ll offer you an abundance of interesting and varied roles. You may want to consider stepping into something completely new to give you the fresh challenge you’ve been seeking. Where possible, please make sure you have had a conversation with your current manager abouting for this role.

We are looking for a Client Services Administrator to work at one of our high-profile corporate sites in the City of London. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus with excellent customer service being essential in this role. As Client Services Administrator you will support with queries relating to membership, locker rental and personal training and create a professional first impression.

**As a Client Services Administrator, you will**:

- Pay particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
- Work as part of a team to ensure customer service levels exceed expectations.
- Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
- Management of diaries and client appointments for all departments within the facility.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the daily cashing up and balancing of tills is completed correctly.
- Ensuring the reception area is always neat and tidy.
- To achieve monthly KPIs.
- Have experience in a customer service focused environment.
- Have outstanding communication and customer service skills.
- Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.
- Be a team player with exceptional planning and organization skills with the ability to multitask.
- Have excellent attention to detail.
- Can work in a pressurised environment.
- Be Flexible with a ‘can do’ attitude.
- Have excellent customer service skills.
- Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationLondon - London
- Contract typePermanent
- ReferenceJR0074871

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

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