Client Services Administrator
7 months ago
HEAD OFFICE
Client Services Administrator
**Client Services Administrator - Clinic**
**Moorgate Fitness and Wellbeing Centre (London) | Clinic | Permanent | Full Time**
**Up to £25,000 per annum, depending on experience**
**40 hours per week**
Our team at Nuffield Health Moorgate Fitness and Wellbeing Centre currently have an exciting opportunity for a Client Services Administrator who will be responsible primarily for our Clinical Services.
Our 12 room medical clinic provides Health Assessment, Physiotherapy and Emotional wellbeing services and you will have the opportunity to work alongside Physiologists, Physiotherapists, Doctors and Emotional Wellbeing experts to provide connected Healthcare.
The team member will warmly meet and greet all our clients, ensuring the smooth running of the clinic reception and with the client journeys as your top priority, excellent customer service is essential in this role.
The Client Services Administrator will deal with all appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to physio, GP, health assessments and Emotional Wellbeing and create a professional first impression.
This role will require you to work an 8.00am - 4.30pm with 30 minutes for lunch.
**Responsibilities include**:
- Ensuring that all Clients are checked greeted with a smile and checked in
- Working as part of a team to ensure customer service levels exceed expectations
- Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
- Management of diaries and client appointments for Health Assessments and Physiotherapy
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the reception area is neat and tidy at all times
- As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
- To complete monthly KPIs
**Skills/Experience required**:
- Experience in a customer service focused environment
- Outstanding communication and customer service skills
- Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
- A team player with exceptional planning and organization skills with the ability to multi task.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and ‘can do’ attitude.
- Excellent customer service skills.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
- Experience of working within a medical setting (Desirable)
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationLondon - London
- Contract typePermanent
- ReferenceJR0074369
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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