Administrative Assistant

3 weeks ago


Cardiff, United Kingdom Go Physio (UK) Ltd Full time

**POST**: Administrative Assistant (Job Share - Contractor)

**HOURS**: 24 hrs pw (9:00-16:00 over 4 days)

**OFFICE BASE**: Home (virtual office)

**RATE OF PAY**: £11.75 per hour
- _____________________________________

**OBJECTIVES**:

- To provide and develop administrative support to Company Directors and Managers

**DUTIES & RESPONSIBILITIES**:

- To liaise with new patients and book them in for their Initial Assessment on _Go Physio’s_ Clinic Software (TM3), in line with the Provider’s referral request & Service Level Agreement and _Go Physio Ltd’_s bookings procedures
- To liaise with patients and book them in for any Further Treatment requests in line with _Go Physio Ltd’_s bookings procedures
- Effectively and efficiently communicate with _Go Physio Ltd _physiotherapists regarding patient referrals and updates - responding quickly to Physiotherapists’ requests and queries
- To field and respond to all incoming telephone calls and update appropriate team members in line with company policies and procedures
- To prepare and send Patient Satisfaction Questionnaires and then collate for company feedback and statistics
- To prepare handover documents to ensure continuity is successfully achieved and operations remain smooth running within the job share role
- Pro-actively monitor patient attendance and missed appointments and rebook where necessary
- Pro-actively monitor and maintain the online diary to amend and pre-empt errors - helping ensure a smooth-running customer focused service.
- Pro-actively monitor physio team’s future bookings on the Clinic Software, using initiative and awareness to consolidate and maximise appointments
- To help maintain and develop _Go Physio Ltd’s_ presence on social media
- To prepare all outgoing company invoices

**PERSON SPECIFICATIONS**:

- Excellent interpersonal skills
- Proven experience of computer and software management systems
- Excellent communication skills
- High level of accuracy and attention to detail
- Ability to organise own workload and determine priorities within the working day
- Excellent problem-solving skills
- Ability to deal with sensitive and confidential information, using discretion and diplomacy
- Ability to work both independently and as part of a team
- Ability to multi-task, make decisions and use own initiative
- Previous medical administrative work desirable

**ADDITIONAL REQUIREMENTS**:

- Appropriate home-office equipment and software programmes are essential (secure computer & private work-space, fast internet, printer-scanner, Microsoft Word & Excel)
- Flexibility to meet with Company Directors, Managers and Physiotherapists
- Flexibility to cover holiday with job share counterpart
- The job description reflects the present requirements of the post. As Go Physio Ltd continues to grow, so the duties and responsibilities of this post may develop and change, still in keeping with the role of an Administrative Assistant._

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: £11.75 per hour

**Benefits**:

- Work from home

Schedule:

- No weekends

Application question(s):

- Do you live in South Wales? (Although position is home-based, applicants must live in South Wales in order to meet with team members when required).

**Experience**:

- Administrative: 2 years (required)

Work Location: One location

Application deadline: 19/01/2023
Reference ID: AA23



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