Customer Service Advisor

7 days ago


Belfast, United Kingdom My Baggage Full time

My Baggage is a door to door Luggage Shipping company based in the UK, we ship for tens of thousands of customers each year to over 200 countries and territories worldwide. We are based in the Titanic Quarter, Belfast, N. Ireland.

My Baggage is a young, exciting and expanding online business. We have a relaxed office environment with a stocked kitchen, regular social events and are a member of the cycle to work scheme.

**My Baggage are hiring for 2 customer service roles**:
**1 x Day Time Customer Service**
**1 x Night Time Customer Service**

**Duties**:

- Manage online orders
- Take telephone orders
- Chat with customers on our Live Chat system
- Process orders and prepare customs documents if required
- Manage and report any IT problems
- Maintain a safe and clean working environment
- Other general office duties

**Requirements**:
**Skills**:

- Fluent English Speaker
- Good Verbal Communication Skills
- Good Telephone Manner
- Self Motivator
- Ability to cope under pressure
- Quick Learner

Essential
- Good level of computer skills
- GCSE Maths and English
- A-level education

Desirable
- Online/e-commerce experience
- Previous experience in customer service
- University education

**Benefits**:

- Competitive salary
- Relaxed office environment
- Stocked kitchen
- Cycle to work scheme
- Employee Assistance Program
- Free car parking
- Pension

**Salary**: Full Time: £21,000 PA - 40 hours a week

Career Progression: Senior Roles available after 1 year with a £2,000 pay rise

Location: Belfast, 85 Sydenham Road, BT3 9DJ

Hours: 40 hours a week

Holidays: 30 days of paid holidays + 1 extra day per year of service

Working hours: Our office is open 8 AM to 12 midnight 7 days a week.

There will be 2 available roles (9AM to 6PM and 2PM to 10PM)

(You may need to work outside these hours however this will be arranged with advance notice)

Please note for training you will need to be available Monday to Friday 9 am to 6 pm for up to 2 months.

(You may need to work outside these hours however this will be arranged with advance notice)

**Please note for training you will need to be available Monday to Friday 9 am to 6 pm for up to 2 months.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Profit sharing
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Night shift

COVID-19 considerations:
The office is regularly cleaned with dividers in place. Facemasks are not required in the office.

Ability to commute/relocate:

- Belfast, BT3 9DJ: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)

Work Location: One location



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