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Customer Service
4 months ago
**The Opportunity**
Customer Service & Home Claims Handler
Full Time Permanent positions - 40 hours per week.
Location - Lynchwood House, Peterborough Business Park / Hybrid Working available.
Base Salary: £22,857 - £24,000 (dependant on experience)
Shifts: Monday-Friday -8am-8pm / Saturdays 9am-5pm (1 in 4 Saturdays)
Weekly rotation; Latest shift 11-8pm.
Once your training has been completed and you are at the level required within the role there is opportunity for you to be able to work 1 day in the office per week (every Wednesday) and the rest working from home.
At RSA, we pride ourselves in providing our customers with unwavering professionalism and a range of insurance options to meet their needs. That’s why we’re always looking for the most talented people to join us and ensure we continue to deliver the products and service our customers expect.
We are currently recruiting for a Customer Service and Home Claims Handler to join our established and experienced Claims Department team here at RSA.
**The Role**
Your role will include initial training and support during which we will need you to be on site full time to ensure you are happy and comfortable in your role.
After training you can choose to be based fully on site or work within a hybrid working environment, we have a minimum expectation of one day per week in the office (Wednesday), although you may wish to work in the office more frequently than this.
To undertake your role partly from home you'll need good internet speed and a private, quiet space that's undisturbed to work effectively, and we will provide you with all the equipment needed.
**What we are looking for**
If you are interested in a new chapter in your claims handling career or even if you’re just starting out, this is the role for you.
So, what can you bring to the party? Well, a few things would help:
- Passionate about delivering great customer service. You’re the first point of contact with our customer when they need help.
- Enjoy working as part of a friendly and supportive team.
- Able to quickly identify our customers’ needs.
- Provide solutions efficiently and professionally, and with empathy.
- Good communications skills, excellent time keeping, and computer literacy are major plusses.
- Previous customer service experience advantageous but not essential as full training is provided.
- Following successful completion of your induction you will work in a blended environment of office and at home.
**Benefits**
It’s a great role with some rather smart benefits, as at RSA we don’t just do more for our customers. We pride ourselves in looking after our people too.
- Starting salary of £22,857 - £24,000 based on experience.
- Performance related bonus payments equivalent of up to 7% of your annual salary.
- 25 days’ holiday + 8 days bank holidays plus the opportunity to buy more or sell back to
increase pay.
- Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%.
- Life Assurance 10 times base salary.
- Access to our We Care service providing support services including 24/7 access to UK GP.
You’ll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.
**About RSA**
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
**Our Values**:
Integrity - Be honest, open, and fair. Set high standards. Stand up for what is right.
Respect - Be kind. See diversity as a strength. Be inclusive and collaborate.
Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity - Help others. Protect the environment. Make our communities more resilient.
Job Reference: UK000610
