Call Centre Agent-customer Service

2 months ago


Maidenhead, United Kingdom Adecco UK Full time

Our client is looking for experienced Customer Service Agents to work remotely

You will need to have previous experience working in a call centre setting and be able to handle sensitive data

Job Role:
The role will be predominately answering a volume of inbound calls from customers calling to discuss their mortgage loan.

The calls can be general customer service queries, through to complaints.

You will need to plan and prioritise allocated workloads against agreed standards whilst take ownership for investigating and responding to internal and external requests accurately and efficiently.

**Experience, Knowledge, Skills**
- Able to embrace change whilst adopting a positive attitude.
- Experience of working in a target driven environment centred on customer delivery.
- Able to interpret and respond clearly and effectively to verbal requests over the phone or in writing.
- Understanding numerous / complex administration processes and policies.
- Experience of working in a customer facing / engagement environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rachael Hasseler


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