Customer Service Administrator
2 weeks ago
Reference:
- 40315/S0/K- Sector:
- Call Centre Representative, Call Centre/Customer Service- Salary:
- £10.42 Per Hour- Town/City:
- Maidenhead- Contract Type:
- Full time- Date Posted:
- 15/11/2023 11:18:00**My international client requires an experienced Customer Service Administrator to join their team on a temp-to-perm basis.**
**Overall Purpose**:
- Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
- Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
- Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999)
- Ensuring that the final settlement is in the best interests of the client airline whilst maintaining passenger satisfaction
- Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
- Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
- Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making
- Ad hoc, but reasonable, requests from supervisors or management or clients
**Key Accountability's**
Airline DPR claim settlement.
- Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and/or client airline requirements under contract
Data Entry
- Airline DPR files
- Collections
- Deliveries
Cross-departmental support
Supporting the operational and administrative functions as the company requested by supervisor or manager**Communication**
- Workshop
To negotiate with and influence the workshop team to ensure the timely repair of customer luggage to an acceptable standard
To convey to the workshop team sufficient and accurate information to facilitate the repair
- Warehouse
To convey accurate and timely information to the warehouse team to ensure that the correct product is delivered to the correct address at the correct line
- Reporting of Service Failures
To provide an accurate report on any service failure by a supplier to the line manager
**Skills and Experience
- Fluent or native written and spoken English - essential
- Basic MS Office skills - essential
- GCSE (or equivalent) in Maths, English - essential
- Experience in an airport operation - desirable
- Experience in an operational call centre environment - desirable Experience in a high-pressure, fluid sales environment - desirable
**Person/Team Fit**
- Team player with excellent verbal skills and a keen eye for detail
- Able to cope under the pressure of a service recovery situation, dealing with the public in accordance with Company Policy when in a stressed frame of mind
- Adaptable and resilient
**Interested? Please apply**
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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