Remote Customer Services

1 month ago


Maidenhead, United Kingdom Adecco Full time

***PLEASE NOTE***

This role will begin on Monday 26th June 2023, you must be available to start on this date.

As a Servicing Agent in our Customer Arrears Support Team you will be responsible for dealing with high volumes of calls from customers who have fallen behind on their mortgage payments. You will work with these customers to provide support to them and the business and ultimately get their mortgage accounts back on track.

Customer Arrears Support are the first point of contact for customers predominantly 0-3 months in arrears. Agents will speak to customers about their arrears balances with an aim to rehabilitate them whether that-s agreeing an arrangement, sending out a regulated 3rd party or sign posting them to an external organisation for further help and support. Agents will also work correspondence received from customers and will attempt contact with the customer, so we can resolve their query. Agents will log any complaints a customer raises with them and champion achieving resolution within the department at first point of contact.

Your Tasks

Answering calls from customers who are in arrears
Managing challenging conversations with customers
Identifying and resolving complaints at first point of contact where possible
Carry out all calls in accordance with regulation, procedure and policy
Identify process improvements and efficiencies
Adherence to a daily schedule

**Your benefits**:
Critical Illness

Health cash plan

Private Dental and Medical

Cycle to Work

Buy Holidays

Travel and Life Assurance
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jessica Olins



  • Maidenhead, United Kingdom R3vamp Full time

    Circa £26kRemote WorkingPermanentYour New CompanyOur client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerce team to ensure customers receive a...


  • Maidenhead, United Kingdom R3vamp Full time

    Circa £26kRemote WorkingPermanentYour New CompanyOur client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerce team to ensure customers receive a...


  • Maidenhead, United Kingdom R3vamp Full time

    Circa £26kRemote WorkingPermanentYour New CompanyOur client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerce team to ensure customers receive a...


  • Maidenhead, United Kingdom R3vamp Full time

    Circa £26kRemote WorkingPermanentYour New CompanyOur client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerce team to ensure customers receive a...


  • maidenhead, United Kingdom R3vamp Full time

    Circa £26kRemote WorkingPermanentYour New CompanyOur client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerce team to ensure customers receive a...


  • Maidenhead, Berkshire, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. In a market where changing lifestyles mean more people are falling outside the traditional mortgage...


  • Maidenhead, United Kingdom R3vamp Full time

    Circa £26kRemote WorkingPermanentScroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Your New CompanyOur client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular...


  • Maidenhead, United Kingdom Adecco UK Full time

    **My client are a well known financial services specialist who are seeking several customer service/ call handlers to join their large team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and training will be provided!** **Overall Purpose of Job** Overall purpose of the role is to deal with and respond to...

  • Customer Service

    1 week ago


    Maidenhead, United Kingdom Kura Full time

    **Job Description - Service Delivery Executive** **Employment type - **Permanent **Location - **Maidenhead, Berkshire **Reporting line - **Head of Service Delivery **Direct reports - **N/A **The Role** This is a fantastic opportunity to play a key role in our Service Delivery team. Using the Kura App, you will be responsible for the day-to-day delivery...


  • Maidenhead, Berkshire, United Kingdom R3vamp Full time €26,000

    Circa £26k Remote Working Permanent Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Your New Company Our client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their...


  • Maidenhead, Berkshire, United Kingdom R3vamp Full time €26,000

    Circa £26k Remote Working Permanent Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Your New Company Our client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their...


  • Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...

  • Customer Service

    1 month ago


    Maidenhead, United Kingdom BBO Recruitment Ltd. Full time

    A luxury company based in the centre of Maidenhead are looking for a Customer Servcie Advisor to join their team. An exciting opportunity has arisen to join an expanding team within a growing company. This role will support our busy customer service andaftersales department by providing accurate, diligent work through several...


  • Maidenhead, United Kingdom Adecco UK Full time

    **My client are a well known financial services specialist who are seeking several customer service/ call handlers within the Arrears team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and training will be provided!** **Benefits** - 25 days holiday + potential to buy 10 more - £22k starting salary -...


  • Maidenhead, Berkshire, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and...

  • Customer Service

    2 weeks ago


    Maidenhead, United Kingdom IVI Group Ltd Full time

    **IMMEDIATE START- NO EXPERIENCE NEEDED** Do you feel your career isn’t getting you anywhere? Are you a driven and enthusiastic individual seeking to launch your career in a dynamic and fast-paced environment? IVI Group is currently expanding its team of brand ambassadors in **Slough**, and we are actively seeking talented individuals like you to join...


  • Maidenhead, United Kingdom Adecco Remote Work Freelance Full time

    �?�?�? Job Opportunity Alert! Customer Service Advisor �?�?�? ?? Join our client's fantastic organisation as a Customer Service Advisor and play a key role in delivering exceptional customer experiences! �? �? Our client is a leading company in the service industry, with a reputation for excellence. With a commitment to providing top-notch...


  • Maidenhead, United Kingdom Evergen Solar Full time

    Evergen Are Recruiting... What we doFeel Good energy! Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years. Our speciality is the installation of highly effective solar panel and battery systems tailored to our customers property and energy usage. Evergen are the winners of 'Solar installer of the...


  • Maidenhead, United Kingdom Mobile Porsche Specialist Full time

    We are a family owned and run company which treats its colleagues well. We are a Porsche specialist - we service and maintain our customers' Porsche cars both via a fleet of mobile workshops and our cental workshop. We have a vacancy in our customer service team. You will be a main point of contact for customers. You will take them from initial contact,...


  • Maidenhead, United Kingdom S4 Personnel Limited Full time

    **Ref: 3453** **Job Title: Customer Service Advisor** **Salary: £22,000 - £23,900** **Hours: 37 hours per week (Mon - Thurs 08.45-17.15, Fri 08.45 - 16.45)** **Location: Maidenhead** Our client is looking for a Customer Service Advisor who would be responsible for delivering a professional service to internal and external customers through a range of...