Customer Service Admin

2 months ago


Maidenhead, United Kingdom Adecco UK Full time

**My client are a well known financial services specialist are seeking several customer service representatives to join there large team.**

**Overall Purpose of Job**

Complete all internal and external information/change requests for customers, and generate responses in an accurate and timely manner in adherence with policy, procedure and regulation.

**Benefits**:

- 25 days holiday + potential to buy 10 more
- £22-24k starting salary
- Generous pension
- Life assurance and much more

**The role**
- Plan and prioritise allocated workloads against agreed service standards.
- Take ownership for investigating and responding to internal and external requests accurately and efficiently.
- Ensure all work completed is done so in accordance with applicable regulation, process and policy.
- Consider risk when completing daily activities.
- Identify process improvements and efficiencies.
- Carry out any reasonable task or duty as requested.

**Experience, Knowledge, Skills**
- Able to embrace change whilst adopting a positive attitude.
- Experience of working in a target driven environment centred on customer delivery.
- Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
- Understanding of customer administration processes and policies.
- Attention to detail and accuracy.
- Keying, processing, of all customer and 3rd party incoming workloads.
- Using and understanding core systems within customer contact and administration environments.
- Balancing customer requirements with departmental objectives.
- Taking ownership of queries and responding within a timely manner.

**Minimum Qualifications**

GCSE Maths and English grade C or above or equivalent.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jade Padain



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