Call Centre Agent

2 weeks ago


Maidenhead, United Kingdom Parkside Office Professional Full time

My client urgently requires a Call Centre professional to join their team on a temp to perm basis

in an efficient and professional manner facilitate, decide upon, and communicate the settlement of damaged goods claims.

**Key Accountabilities**:

- Client transport damaged goods settlement
- Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999)
- Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction
- Remaining compliant with all policies and requirements
- Accurate update and maintenance of files and data related to damage pilfer reports (DPR)
- Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy
- Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third party suppliers
- Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action
- Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision making

**Role Challenges**:

- Peer relationship management, within the framework of the company behaviours and policies
- Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible
- Client and supplier relationship management - ensuring constant compliance

**Essential Requirements**:

- Fluent or native written and spoken English
- Basic MS Office skills
- GCSE (or equivalent) in Maths, English
- Team player with excellent verbal skills and a keen eye for detail
- Able to cope under the pressure of a service recovery situation, dealing with the public in accordance with company policy when in a stressed frame of mind
- Adaptable and resilient

**Desirable Requirements**:

- Experience in a transport operation
- Experience in an operational call centre environment
- Experience in a high pressure, fluid sales environment

**This is a temp to perm role**

**Interested?**

**Please do apply**

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.



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