Call Centre Agent

2 weeks ago


Maidenhead Berkshire, United Kingdom Parkside Recruitment Limited Full time

Join to apply for the Call Centre Agent role at Parkside Recruitment

3 weeks ago Be among the first 25 applicants

Join to apply for the Call Centre Agent role at Parkside Recruitment

Save this job with your existing LinkedIn profile, or create a new one.

Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome back

Sign in to save Call Centre Agent at Parkside Recruitment .

  • Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
  • Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
  • Contacting airline passengers via phone and email in line with airline contractual requirements
  • Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
  • Ensuring that the final settlement is in the best interests of the client airline and Company while maintaining passenger satisfaction
  • Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
  • Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
  • Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
  • Ad hoc, but reasonable, requests from supervisors, management, or clients
  • Key Accountabilities: Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
  • Using the phone or email as appropriate
  • Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
  • Claim settled in line with airline requirements
  • Audited files demonstrate the most cost-effective settlement used
  • Internal KPIs met
  • Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
  • Airline DPR files
  • Collections
  • Deliveries
  • File received via email. Information entered into DBS without error
  • The logistics partner receives information regarding collection and delivery without error
  • The customer receives the correct settlement, as agreed

Responsibilities

  • Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
  • Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
  • Contacting airline passengers via phone and email in line with airline contractual requirements
  • Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
  • Ensuring that the final settlement is in the best interests of the client airline and Company while maintaining passenger satisfaction
  • Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
  • Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
  • Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
  • Ad hoc, but reasonable, requests from supervisors, management, or clients
  • Key Accountabilities: Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
  • Using the phone or email as appropriate
  • Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
  • Claim settled in line with airline requirements
  • Audited files demonstrate the most cost-effective settlement used
  • Internal KPIs met
  • Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
  • Airline DPR files
  • Collections
  • Deliveries
  • File received via email. Information entered into DBS without error
  • The logistics partner receives information regarding collection and delivery without error
  • The customer receives the correct settlement, as agreed

Interested? Please apply Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Parkside Recruitment by 2x

Get notified about new Call Center Representative jobs in Maidenhead, England, United Kingdom .

Maidenhead, England, United Kingdom 4 days ago

Maidenhead, England, United Kingdom 1 month ago

Reading, England, United Kingdom 1 week ago

Woking, England, United Kingdom 2 weeks ago

Camberley, England, United Kingdom 4 days ago

Guest Service Agent (m/f/x) - Front Office

Reading, England, United Kingdom 2 months ago

Marlow, England, United Kingdom 1 day ago

Bracknell, England, United Kingdom 2 weeks ago

Stoke Poges, England, United Kingdom 1 week ago

Watford, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 weeks ago

Marlow, England, United Kingdom 2 weeks ago

Battersea, England, United Kingdom 1 week ago

Guildford, England, United Kingdom 3 weeks ago

Chilton, England, United Kingdom 2 months ago

Great Milton, England, United Kingdom 1 month ago

Basingstoke, England, United Kingdom 1 day ago

Farnborough, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 2 days ago

Slough, England, United Kingdom 3 days ago

Epsom, England, United Kingdom 2 weeks ago

Marlow, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Bracknell, England, United Kingdom 2 weeks ago

Hammersmith, England, United Kingdom 4 days ago

Reading, England, United Kingdom 3 weeks ago

Ascot, England, United Kingdom 4 days ago

Hampton, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Berkshire, United Kingdom Antal International Full time

    Ref: RPAviA01 Title: Aviation Call Centre Agent Type: Permanent, full-time. **Salary**: £20,000 - £21,000 per annum Location: Maidenhead Hours: 37.5 As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and...

  • Call Handler Agent

    2 weeks ago


    Maidenhead, Berkshire, United Kingdom Parkside Recruitment Limited Full time

    Join to apply for the Call Centre Agent role at Parkside Recruitment Join to apply for the Call Centre Agent role at Parkside Recruitment Sign in to save Call Centre Agent at Parkside Recruitment . Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) Ad hoc entering of aviation Damage Pilfer...

  • Call Centre Agent

    1 month ago


    Maidenhead, United Kingdom Parkside Recruitment Full time

    Reference: - 40315- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £11.12 Per Hour- Town/City: - Maidenhead- Contract Type: - Full time- Date Posted: - 25/05/2023 16:34:00**My international client requires an experienced Call Centre Agent to join their team on a temp-to-perm basis.** **Overall Purpose**: - Accurate update...

  • Call Centre Agent

    1 month ago


    Maidenhead, United Kingdom Parkside Recruitment Full time

    Reference: - 40315/S0/23- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £11.12 Per Hour- Town/City: - Maidenhead- Contract Type: - Full time- Date Posted: - 09/11/2023 13:36:00**My international client requires an experienced Call Centre Agent to join their team on a temp-to-perm basis.** **Overall Purpose**: - Accurate...

  • Call Centre Agent

    4 weeks ago


    Maidenhead, United Kingdom Parkside Recruitment Full time

    Reference: - 39964SOA- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £10.05 Per Hour- Town/City: - Maidenhead- Contract Type: - Temporary- Date Posted: - 09/02/2023 09:29:00My client urgently requires a Call Centre professional to join their team on a temp to perm basis in an efficient and professional manner facilitate,...

  • Call Centre Agent

    1 month ago


    Maidenhead, United Kingdom Parkside Office Professional Full time

    My client urgently requires a Call Centre professional to join their team on a temp to perm basis in an efficient and professional manner facilitate, decide upon, and communicate the settlement of damaged goods claims. **Key Accountabilities**: - Client transport damaged goods settlement - Issuing final settlement of claims within the parameters defined...

  • Call Centre Agent

    1 month ago


    Maidenhead, United Kingdom Parkside Recruitment Full time

    **Responsibilities**: - Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) - Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times - Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal...

  • Call Centre Agent

    2 weeks ago


    Maidenhead, United Kingdom Parkside Office Professional Full time

      Responsibilities: Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all timesContacting airline passengers via phone and email in line with airline contractual requirementsIssuing final settlement of...


  • Maidenhead, Berkshire, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and...

  • Call Centre Manager

    2 weeks ago


    Reading, Berkshire, United Kingdom Manning Global AG Full time

    Our client, a global iconic technology brand company, is recruiting for a Call Centre Manager to join their business in the United KIngdom. Position Title: Call Centre Manager Start Date: ASAP Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures. Own the call center targets by...

  • Call Centre Manager

    2 weeks ago


    Reading, Berkshire, United Kingdom Manning Global AG Full time

    Our client, a global iconic technology brand company, is recruiting for a Call Centre Manager to join their business in the United KIngdom. Position Title: Call Centre Manager Start Date: ASAP Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures. Own the call center targets by...


  • Maidenhead, United Kingdom Adecco UK Full time

    **My client are a well known financial services specialist who are seeking several customer service/ call handlers within the Arrears team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and training will be provided!** **Benefits** - 25 days holiday + potential to buy 10 more - £22k starting salary -...


  • Maidenhead, United Kingdom Adecco Full time

    **My client are a well known financial services specialist who are seeking several customer service/ call handlers within the Arrears team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and trainingwill be provided!** **Benefits** - 25 days holiday + potential to buy 10 more - £22k starting salary -...

  • Call Centre Manager

    3 hours ago


    Reading, Berkshire, United Kingdom HONOR Full time

    About HONOR The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an...

  • Call Centre Manager

    7 days ago


    Reading, Berkshire, United Kingdom HONOR Full time

    About HONOR HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them...

  • Call Centre Manager

    7 days ago


    Reading, Berkshire, United Kingdom HONOR Full time

    About HONOR HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them...

  • Call Centre Manager

    4 days ago


    Reading, Berkshire, United Kingdom HONOR Full time

    It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of...

  • Call Centre Manager

    3 hours ago


    Reading, Berkshire, United Kingdom HONOR Full time

    It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of...


  • Maidenhead, United Kingdom Evergen Solar Full time

    Evergen Are Recruiting... What we doFeel Good energy! Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years. Our speciality is the installation of highly effective solar panel and battery systems tailored to our customers property and energy usage. Evergen are the winners of 'Solar installer of the...


  • Maidenhead, Berkshire, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and...