Call Handler Agent

2 weeks ago


Maidenhead Berkshire, United Kingdom Parkside Recruitment Limited Full time

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Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
Contacting airline passengers via phone and email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors, management, or clients
Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
Using the phone or email as appropriate
Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
Claim settled in line with airline requirements
Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
Collections
The logistics partner receives information regarding collection and delivery without error
Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
Contacting airline passengers via phone and email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors, management, or clients
Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
Using the phone or email as appropriate
Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
Claim settled in line with airline requirements
Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
Collections
The logistics partner receives information regarding collection and delivery without error
Employment type Full-time

Job function Customer Service
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