Call Handler Agent
2 weeks ago
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Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
Contacting airline passengers via phone and email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors, management, or clients
Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
Using the phone or email as appropriate
Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
Claim settled in line with airline requirements
Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
Collections
The logistics partner receives information regarding collection and delivery without error
Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
Contacting airline passengers via phone and email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors, management, or clients
Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
Using the phone or email as appropriate
Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
Claim settled in line with airline requirements
Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
Collections
The logistics partner receives information regarding collection and delivery without error
Employment type Full-time
Job function Customer Service
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Customer Service/ Call Handler
1 week ago
Maidenhead, United Kingdom Adecco UK Full time**My client are a well known financial services specialist who are seeking several customer service/ call handlers within the Arrears team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and training will be provided!** **Benefits** - 25 days holiday + potential to buy 10 more - £22k starting salary -...
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Customer Service/ Call Handler
2 days ago
Maidenhead, United Kingdom Adecco Full time**My client are a well known financial services specialist who are seeking several customer service/ call handlers within the Arrears team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and trainingwill be provided!** **Benefits** - 25 days holiday + potential to buy 10 more - £22k starting salary -...
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Call Centre Agent
2 weeks ago
Maidenhead, Berkshire, United Kingdom Parkside Recruitment Limited Full timeJoin to apply for the Call Centre Agent role at Parkside Recruitment 3 weeks ago Be among the first 25 applicants Join to apply for the Call Centre Agent role at Parkside Recruitment Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking...
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Aviation Call Centre Agent
1 month ago
Berkshire, United Kingdom Antal International Full timeRef: RPAviA01 Title: Aviation Call Centre Agent Type: Permanent, full-time. **Salary**: £20,000 - £21,000 per annum Location: Maidenhead Hours: 37.5 As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and...
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Call Centre Agent
1 month ago
Maidenhead, United Kingdom Parkside Recruitment Full timeReference: - 40315- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £11.12 Per Hour- Town/City: - Maidenhead- Contract Type: - Full time- Date Posted: - 25/05/2023 16:34:00**My international client requires an experienced Call Centre Agent to join their team on a temp-to-perm basis.** **Overall Purpose**: - Accurate update...
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Call Centre Agent
1 month ago
Maidenhead, United Kingdom Parkside Recruitment Full timeReference: - 40315/S0/23- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £11.12 Per Hour- Town/City: - Maidenhead- Contract Type: - Full time- Date Posted: - 09/11/2023 13:36:00**My international client requires an experienced Call Centre Agent to join their team on a temp-to-perm basis.** **Overall Purpose**: - Accurate...
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Customer Service/ Call Handler- Fully Remote
2 days ago
Maidenhead, United Kingdom Adecco Full time**My client are a well known financial services specialist who are seeking several customer service/ call handlers to join their large team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and trainingwill be provided!** **Overall Purpose of Job** Overall purpose of the role is to deal with and respond to...
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Customer Service/ Call Handler- Fully Remote
1 week ago
Maidenhead, United Kingdom Adecco UK Full time**My client are a well known financial services specialist who are seeking several customer service/ call handlers to join their large team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and training will be provided!** **Overall Purpose of Job** Overall purpose of the role is to deal with and respond to...
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Call Centre Agent
4 weeks ago
Maidenhead, United Kingdom Parkside Recruitment Full timeReference: - 39964SOA- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £10.05 Per Hour- Town/City: - Maidenhead- Contract Type: - Temporary- Date Posted: - 09/02/2023 09:29:00My client urgently requires a Call Centre professional to join their team on a temp to perm basis in an efficient and professional manner facilitate,...
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Call Centre Agent
1 month ago
Maidenhead, United Kingdom Parkside Office Professional Full timeMy client urgently requires a Call Centre professional to join their team on a temp to perm basis in an efficient and professional manner facilitate, decide upon, and communicate the settlement of damaged goods claims. **Key Accountabilities**: - Client transport damaged goods settlement - Issuing final settlement of claims within the parameters defined...
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Call Centre Agent
1 month ago
Maidenhead, United Kingdom Parkside Recruitment Full time**Responsibilities**: - Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) - Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times - Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal...
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Call Centre Agent
2 weeks ago
Maidenhead, United Kingdom Parkside Office Professional Full timeResponsibilities: Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all timesContacting airline passengers via phone and email in line with airline contractual requirementsIssuing final settlement of...
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Customer Arrears Agent
3 days ago
Maidenhead, Berkshire, United Kingdom Kensington Mortgage Company Full timeWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and...
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Reservations Agent
2 weeks ago
Windsor and Maidenhead, United Kingdom Accor Hotels Full timeJob Description Reservations AgentCompetitive SalaryWe treat our people like family and our guests like royalty!Located in a beautiful country setting with over 200 bedrooms including 30 opulent suites, the hotel will also feature indulgent dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness...
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Customer Service Agent
3 days ago
Maidenhead, United Kingdom Evergen Solar Full timeEvergen Are Recruiting... What we doFeel Good energy! Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years. Our speciality is the installation of highly effective solar panel and battery systems tailored to our customers property and energy usage. Evergen are the winners of 'Solar installer of the...
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Customer Service Agent
4 days ago
Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...
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Customer Service Agent
20 hours ago
Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...
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Customer Service Agent
3 days ago
Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...
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Booking Agent
6 days ago
Maidenhead, United Kingdom Evergen Solar Full time**What we doFeel Good energy!** Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years. Our speciality is the installation of highly effective solar panel and battery systems tailored to our customers property and energy usage. Evergen are the proud winners of several industry awards. We have...
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Bracknell, Berkshire, United Kingdom The Recruiters Room Full time €25,000PROPERTY CASE HANDLER / CLIENT SERVICE ADMINISTRATOR * £25,000 + BONUS OF UP TO £5,200 * BRACKNELL * PERMANENT *** Our Client is happy to train people who don't necessarily come from the property industry but can demonstrate a reasonably good academic background, some commercial experience and are committed to working hard/learning in a fast paced...