Customer Service Advisor

7 months ago

Ipswich, United Kingdom IPRS Health Full time

IPRS Health are one of the UKs leading providers of physiotherapy and mental health services to a wide-range of clients across the United Kingdom. We pride ourselves on being a fantastic place to work and in the last 4 years have won 3 best employer awards as a testament to this, including being made a Platinum Employer after winning Best Employer in the Health Industry at the 2021 Best Employer East Awards.

We’re passionate about providing our colleagues with a work environment they can feel comfortable in and can grow professionally. In 2020 we signed the Time to Change Employer Pledge, affirming our commitment to protecting our colleague’s mental health and last year became a Disability Confident Committed employer.

Each year we ask our colleagues to nominate a chosen charity for whom we fundraise for throughout the year, and we are committed to supporting the environment through reducing our carbon output and offsetting what we do emit.

IPRS Group are committed to creating a more sustainable environment and back in 2021 founded the IPRS Group Forest with partners Treenation. We have since planted over 1000 trees offsetting over 600 tonnes of CO2 and love to gift colleagues with trees to celebrate events and achievements

**Position**:
IPRS Health are looking for a **Customer Service Advisor** to join our fast paced Customer Service team. We are looking for an individual who is friendly, displays an excellent telephone manner, hardworking and a real interest in Customer Service within our call centre environment.

IPRS is an award winning company including winner of Best Employer Award at the EADT awards 2018, Customer Service Award 2019, SOM Outstanding Occupational Health Initiative 2020 and The Guardian Advancing Healthcare Award 2020.

**Requirements**:
You will be dealing with inbound & outbound calls alongside general administration tasks.

On successful completion of your probation you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.

Successful applicants will undergo a telephone interview before attending a face to face interview at our Contact Centre in Great Blakenham.

**Other information**:
**Benefits of working for IPRS**:
We are looking to fill both **Full Time positions**

**Salary: £22,110 per annum**
- Competitive salary package plus performance related increments
- Flexible working shift pattern to promote work/home life balance with hours between 8am and 8 pm Monday to Friday, and 8-1 Saturday
- Full time role available
- 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service
- Holiday Buy-Back Scheme
- Membership of the Company pension scheme
- Access to an NVQ Qualification for personal and professional development
- Access to IPRS Group physiotherapy scheme
- Health Cash Plan, Dental, Optical, Flu jab & much more
- Above and Beyond Awards
- Employee Assistance Programme providing confidential counselling
- Recruit a Friend bonus scheme - up to £1,500

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