Frequent Caller Lead

5 days ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

An exciting opportunity has arisen to join the Frequent Caller Team within the Emergency Clinical Advice & Triage Centre (ECAT) in the Emergency Operations Centres (EOC) located in Bedford, Chelmsford, or Norwich.

You will be part of a team that leads in delivering high standards in patient care and excellent support to staff. We are looking for a leader who is respected by their peers, has personal drive and enthusiasm, and is especially passionate about making positive change. The post holder will be an experienced clinician who will provide management in dealing with frequent callers. The post holder will oversee all processes involved in dealing with frequent callers and deal with internal and external partners to ascertain these callers are dealt with professionally, effectively, and appropriately. The post holder will also be responsible for the management of EEAST’s Frequent Caller Team.

The post holder will provide Quality driven delivery and will support modernisation and development of the frequent caller service. Policy and Procedures reviews are part of the role as is the ownership of managing the callers and delegation of duties where appropriate. The post holder will generate partnership working across different levels and agencies within EEAST area and provide a robust communication framework for the role.

The post holder will provide Quality driven delivery and will support modernisation and development of the frequent caller service. Policy and Procedures reviews are part of the role as is the ownership of managing the callers and delegation of duties where appropriate. The post holder will generate partnership working across different levels and agencies within EEAST area and provide a robust communication framework for the role.

The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people - and to make sure we support our new and existing employees, so they choose to stay with us.

WeAreEEAST

The post holder will be required to collaborate with internal and external stakeholders to support high intensity users. Working with the Complex Case Lead - the post holder will be required to lead and motivate the frequent caller team and the Trust with change and transformation with our high intensity users.


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