Receptionist

7 months ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

The receptionist has responsibility for the reception area to the Unit. They will work as part of a team providing front-line administration and clerical services to the Department, primarily booking patients in and out using the hospital PiMS system but will also undertake other duties including answering the telephone to both internal and external callers, sending appointments to patients and booking transport.

They will work as part of a team providing front-line administration and clerical services to the Department, primarily booking patients in and out using the hospital PiMS system but will also undertake other duties including answering the telephone to both internal and external callers, sending appointments to patients and booking transport.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

**KEY RESPONSIBILITIES**:
Patient/Public Contact

Welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate.

Deal with telephone enquiries from patients and relatives in a polite and professional manner ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.

Use skills to overcome barriers to communication such as language or disability.

Remain composed and professional when faced with people displaying aggressive or violent behaviour.

Show empathy when dealing with emotionally distressed members of the public who may have received “bad news”, and be prepared to deal with this situation on a daily basis.

Inform the nursing staff of any patient/visitor to the Unit who becomes unwell.

Receive information from department managers and relay to patients and visitors as appropriate.

Treat individuals in a non-judgemental, respectful manner, irrespective of race, creed, gender, age, religion, personal appearance, lifestyles or behaviour.

Be able to concentrate whilst working in a busy, potentially noisy, public area with frequent competition for your attention.

Keep patients updated when clinics are running late, provide updates to patients every 30min.

1.2 Out-patient Clinics

1.2.1 Making follow-up appointments for patients to attend the outpatient clinics that run in the department.

1.2.2 Ensuring that the above information is cascaded to the patient, either at the time of the appointment being made by completing an appointment card for the patient to take away or by ensuring that a letter is sent to the patient by post.

Arrange transport for patients attending clinics where needed.

Ensure patient information is fully maintained on the PiMS screen i.e. patient marked as attended, follow-up appointments made etc and that clinics are properly cashed up at the end of each clinic session (within 1 working day).

Using PiMS (Patient Information Management System)

1.3.1 Update patient records ensuring that as much accurate patient data is recorded as possible including mobile telephone numbers if applicable.

1.3.2 Use communication skills to further question patients and relatives in order to obtain relevant and accurate information i.e. ethnic origins etc.

**1.3.3 Diary Manager responsibility**: cancel/close/reschedule follow-up clinics when doctors away and notify the Appointments Office manager to close/reschedule new patient clinics ensuring adherence to the Waiting List Policy.

1.3.4 Book follow-up appointments for patients following treatment at Addenbrooke’s Hospital.

1.3.5 Notify the Appointments Call Centre of details of patients seen on the wards ensuring these are recorded as new patient episodes.

1.3.6 Report all faults with PiMS and the Information Technology System to the IM&T Department.

Report any other equipment faults to the appropriate department or person.

Training

1.4.1 Undertake training of new and temporary reception staff as required, to ensure a seamless service.

Other Duties

Undertake photocopying duties as and when required.

Deal with daily internal and external post, distributing as necessary.

Ensure that the clinic and reception area is well maintained at

  • Receptionist

    7 hours ago

    Bedford, United Kingdom Page Personnel Finance Full time

    Great Receptionist role open to someone either straight permanent or on a temp to perm basis with prior administration and receptionist experience who is interested or keen to progress into Finance or accountancy **Client Details** This exciting Manufacturing and production company are based in Bedford and in need of a Receptionist to work this role were...

  • Medical Receptionist

    2 weeks ago

    Bedford, United Kingdom Staff Partners Business Full time

    Immediate startHours Monday - Friday 8am - 1pmLocation - BedfordhsireSalary £12.82 per hourAre you looking for a new opportunity as a Medical Receptionist ?Are you reliable, and do you have a working knowledge of Systmone ?We are working with a lovely GP Practice in Bedfordhsire who require Medical Receptionist to support on their Reception Monday and...

  • Receptionist

    2 days ago

    Bedford, United Kingdom The Kingsfisher Full time

    **We are opening a brand new, exciting gastro pub project, with rooms set in a fantastic riverside location. It will be food led with an exciting range of wines, beers and spirits.** **We are looking for passionate foodies to deliver world class hospitality in a casual environment which will be launched with a splash.** **Join the pre-opening team and be a...

  • Medical Receptionist

    2 weeks ago

    Bedford, United Kingdom CV-Library Full time

    Immediate start Hours Monday - Friday 8am - 1pm Location - Bedfordhsire Salary £12.82 per hour Are you looking for a new opportunity as a Medical Receptionist ? Are you reliable, and do you have a working knowledge of Systmone ? We are working with a lovely GP Practice in Bedfordhsire who require Medical Receptionist to support on their Reception...

  • Receptionist

    2 days ago

    Bedford, United Kingdom Group 1 Automotive UK Full time

    **Group 1 Automotive** Receptionist - Full Time Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW & MINI Dealership in Bedford is looking to recruit a new full time Receptionist About the...

  • Receptionist

    6 months ago

    Bedford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Bedford South (A421) Premier Inn. Working 20 hours per week, paying up to £10.82 per hour. **Receptionist - Bedford South (A421) Premier Inn - Hotel** Come and be a Receptionist at Bedford South (A421) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome...

  • Receptionist

    6 months ago

    Bedford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Bedford South (A421) Premier Inn. Working 16 hours per week, paying up to £10.82 per hour. **Receptionist - Bedford South (A421) Premier Inn.*** Come and be a Receptionist at Premier Inn in Bedford. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to...

  • Receptionist

    7 months ago

    Bedford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Bedford South (A421) Premier Inn. Working 24 hours per week, paying up to £10.82 per hour. **Receptionist - Bedford - Bedford South (A421) Premier Inn** Come and be a Receptionist at Premier Inn in Bedford. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help...

  • Dental Receptionist

    7 months ago

    Bedford, United Kingdom Kempston Dental Practice Full time

    * Dental Receptionist wanted for a Private Dental Practice *. We are looking for a friendly receptionist who can multi task and provide 5* customer service for our friendly private dental patients. A dental nursing/medical background would be favourable ( but not essential) but all training will be provided. If you are honest, confident, hardworking and...

  • Receptionist - Bedford

    3 weeks ago

    Bedford, United Kingdom Hub by Premier Inn Full time

    Receptionist - BedfordWe're currently recruiting in our Bedford South (A421) Premier Inn. Working 16 hours per week, paying up to £11.79 per hour. Receptionist – Bedford South (A421) Premier Inn - Hotel Come and be a Receptionist at Premier Inn in Bedford. As the friendly face of our hotel, use your fun personality and your customer service skills to...

  • Receptionist/administrator

    6 hours ago

    Bedford, United Kingdom FRNHZ INT Full time

    **About the Company** FRNHZ is a customer-oriented family run business established in 2013. We are situated at the heart of Bedfordshire, in a countryside town Bedford. We have started our journey to wholesale refreshment wet towels for Laundries. With the success in the start of our journey our product line got revolutionized and we have become able to...

  • Receptionist

    7 hours ago

    Bedford, United Kingdom East London NHS Foundation Trust Full time

    Would you like an opportunity to join our Admin Team to be part of our exciting and innovative Child & Adolescent Mental Health (CAMH) service within Bedford? We are looking for a receptionist/administrative assistant to provide effective and efficient administrative support to the CAMHS service within Bedford on a full time basis. The post holder will...

  • Weekend Receptionist

    7 months ago

    Bedford, United Kingdom Marshall Motor Group Full time

    **Weekend Receptionist**: Job description **Role: Weekend Receptionist** **Location: Marshall Land Rover Bedford** **Hours: Saturdays - 8.30am to 5.00pm and Sundays - 10.30am to 4.30pm.** **Salary: from £11,44p/h** **Benefits: Enhanced annual leave, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services,...

  • Receptionist

    6 months ago

    Bedford, United Kingdom Shepherd Stubbs Full time

    The client, a prestigious, household name, seeks a Receptionist on an ad-hoc basis throughout the year to work week days to cover staff holidays. Hours are 9-6 with 1 hour lunch break. Good communication skills, attention to detail, excellent presentation and commitment to the role, all essential in this clean, high quality, customer-focused...

  • Receptionist Part Time

    7 months ago

    Bedford, United Kingdom Extra Care Full time

    **We’re looking for a part time Receptionist with excellent organisation and customer service skills to join our team at Wixams Retirement Village.** If you are a true people person and would like to provide valuable support to staff members, residents and visitors at our Wixams Retirement Village we would like to hear from you You will receive a...

  • Ad Hoc Receptionist

    6 months ago

    Bedford, United Kingdom Lah Property Marketing Full time

    **Description**: Cover Receptionist Are you looking for a role where you work occasionally and could fit around study/family/own business. One which gives you the flexibility to work as and when you choose? We have an opportunity for temporary cover receptionists to provide exceptional customer service, on an ad hoc basis. This role will be perfect for...

  • Hotel Receptionist

    7 months ago

    Bedford, United Kingdom The Kingfisher Bedford Full time

    **If you are sociable, calm under pressure, willing to learn, and prepared to be the first point of contact for our guests, then we want you to be part of our team! The Kingfisher Bedford reception team is currently seeking a full-time Hotel Receptionist.** **Our hotel features 49 en-suite bedrooms, a modern and popular gastro pub, and the beautiful...

  • Medical Receptionist

    8 hours ago

    Bedford, United Kingdom The Nurse Clinic Full time

    THE NURSE CLINIC is a CQC-regulated small friendly and highly regarded Private Health Care Clinic based in Kempston Rural, Bedford. **THIS POSITION IS INITIALLY BASED ON A SELF-EMPLOYED / FREELANCE BASIS. The potential to develop into a permanent contract may be possible for the right person** Our services are performed by an Advanced Nurse Specialist....

  • Receptionist

    7 months ago

    Bedford, United Kingdom Flitwick Manor Hotel, Premier Collection By Best Western Full time

    **Receptionist**: **Flitwick Manor Hotel, Premier Collection By Best Western**: **The Opportunity** Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for...

  • Receptionist

    4 days ago

    Bedford, United Kingdom LGH Full time

    **Receptionist**: **Flitwick Manor Hotel, Premier Collection By Best Western**:**Our Grand Welcome to you of a £1k bonus when joining our group** **The Opportunity** An exciting opportunity has risen for a Receptionist to work within this fabulous hotel. You will be a positive and engaging professional with a passion for making guests smile and will...