Medical Receptionist

2 days ago


Bedford, United Kingdom The Nurse Clinic Full time

THE NURSE CLINIC is a CQC-regulated small friendly and highly regarded Private Health Care Clinic based in Kempston Rural, Bedford.

**THIS POSITION IS INITIALLY BASED ON A SELF-EMPLOYED / FREELANCE BASIS. The potential to develop into a permanent contract may be possible for the right person**

Our services are performed by an Advanced Nurse Specialist. These services include
- **Urgent Care Consultations**:

- **Ear Wax Removal**:

- **Injections**:

- **Contraceptive Implants & Injections**:

- **IV Vitamin Drips**:

- **Wound Care**:

- **Hyperhidrosis Treatment with Botulinum A Toxin**

The main responsibilities of the role include:

- Greeting and welcoming patients on their arrival at The Nurse Clinic.
- Making sure patients feel comfortable, relaxed and at ease whilst awaiting their clinic appointment
- Checking in patients via an online clinical platform called CLINIKO
- Occasionally taking phone calls from patients, making appointments and giving out information about our services and procedures, (where required to cover other call handlers on annual leave)
- Accepting, issuing and handing out completed medical forms
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of clinic services and procedures.
- Taking payments and completing invoicing etc
- Ensuring the clinic and reception area is clean, tidy at all times

The hours of work are as follows:

- **TUESDAY 10am - 6pm ( with 1 hour unpaid lunch)**_
- **WEDNESDAY 10 am - 6 pm ( with 1 hour unpaid lunch)**_
- **FRIDAY 10 am - 3pm**_
- **SATURDAY 10 am - 3 pm**_

We are looking for someone to join our small friendly team and help make a positive impact on our patients.
- Ideally previous medical / healthcare receptionist experience
- Previous face to face customer service experience
- You will have excellent communication skills with a clear and polite manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work and be able to think on your feet independently.
- You will occasionally be required to support/chaperone the Advanced Nurse Specialist who will be working in a clinical room (training will be provided)
- Strong IT and administration skills.
- Must be flexible to cover colleagues shifts where required

**Job Types**: Part-time, Freelance
Part-time hours: 24 per week

**Salary**: £6.87-£10.50 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bedford, MK43 8RU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)

Work Location: One location

Reference ID: Receptionist at The Nurse Clinic


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