Veterinary Hospital Receptionist

5 months ago

Bedford, United Kingdom Scott Veterinary Clinic Full time

We are looking for an individual to join our lovely veterinary reception team, based at our Small Animal Veterinary Hospital in Bedford.

Experience in using word and general computing is also essential for this role.
We provide a comprehensive induction and training program based at our Veterinary Hospital in Bedford.

**Details of Veterinary Receptionist Job Description**

1. Cheerful greeting and engaging with clients and their pets on arrival/departure, using positive body language and eye contact. Acknowledgement of a waiting client, if on the phone for example.
2. General day to day running of veterinary reception and waiting/retail areas.
3. Arriving clients for appointments in a timely way and ensuring the system runs efficiently and on time.
4. Booking appointments/operations - face to face and by phone.
5. Providing appropriate client information packs, literature, leaflets, handouts as required.
6. General retail sales and provide appropriate advice on retail items.
7. Dealing with, and referring if necessary, client enquiries/grievances.
8. Receiving, processing and recording payments.
9. Providing accurate estimates for proposed services.
10. Preparing operation/procedure consent forms and providing a hard copy of current daily op/procedure list for clinical staff.
11. Updating and confirming client contact/address details at regular intervals.
12. Advice for and selling of general preventative healthcare products.
13. Advice on basic animal care requirements.
14. Triaging calls and arranging appointments appropriately/communicating urgency to clinical staff.
15. Receiving and making internal and external telephone calls.
16. Sending of internal messages for individuals and following up in a timely way that is appropriate for the nature of the enquiry.
17. Assisting vets with administration of repeat prescription requests and liaising with clients accordingly.
18. Schedule and run regular reports and end of day procedures.
19. Receiving and sending faxes - including general administrative duties such as printing, copying, scanning, filing on PC and filing of hard copies.
20. Invoicing and administration of external laboratory fees.
21. Organisation and maintenance of the staff reference library.
22. Typing letters, certificates, reports and referrals.
25. Filing all practice correspondence, insurance forms and lab reports.
26. Communicating with other veterinary practices regarding patient histories/referrals.
27. Checking staff rotas and ensuring they correspond with appointment schedules and communicating changes to supervisor.
28. Providing holiday swaps/cover within the reception team.

Shifts: up to 39hrs per week, Monday-Saturday (Thursday and Sunday off), including some evenings.

Starting salary based on National Minimum Wage. 28 days, pro rata, annual leave entitlement (including Bank Holidays).

Please submit your CV and letter of intent for the attention of Lesley Curtis, Veterinary Reception Manager.

**Job Types**: Part-time, Permanent

Pay: Up to £11.44 per hour

Expected hours: No more than 39 per week

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Gym membership
- Private medical insurance

Schedule:

- Day shift
- Every weekend

Ability to commute/relocate:

- Bedford, MK41 0DS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Recpt/Bed Spring 24

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