Patient Support Team Member

5 months ago

Bedford, United Kingdom Primary Care Careers Full time

**About the Role**:
The De Parys Group is seeking a patient support team member to join our busy practice.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.

Please see attached for further information.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
De Parys Group’s priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.
- Our team is currently made up of approximately 160 members of staff and is continually growing, including; GP partners, salaried GPs, practice nurses, minor illness nurses, health care assistants, paramedics, clinical pharmacists, pharmacy technicians, admin teams (with managers and team leaders), patient support team (reception team), GP support team, medical secretaries, prescribing clerks, administrators and clinical coders, dispensary team, patient care coordinators and senior management team.
- TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics. We are developing under the National Association of Primary Care (NAPC) framework of 'Primary Care Home' and are actively working with the Mental Health Trust to integrate their services within the Practice. We also offer enhanced service provision for homeless patients.- The Quality and Outcomes Framework (QOF) is a voluntary annual reward and incentive programme for all GP surgeries in England, detailing practice achievement results. We have high QOF achievement and excellent KPIs within the group.***

**Disclosure and Barring Service Check

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