Patient and Clinical Support Team Member
3 weeks ago
Job summary
The De Parys Group is looking for a friendly receptionist to join our patient and clinical support team on afull-time basis working hours per week, Monday to Friday.
The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.
TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics. We are developing under the National Association of Primary Care (NAPC) framework of 'Primary Care Home' and are actively working with the Mental Health Trust to integrate their services. We also offer enhanced service provision for homeless patients.
Benefits include:
NHS Pension Scheme -The NHS Pension Scheme is a defined benefits scheme and includes life insurance, family benefits including an adult dependents pension and children's pension, ill health benefits and 20% employer contribution. Proper Pay-Living Wage Foundation Accredited. Remote working. Eye-care vouchers. Annual Leave: minimum 23 days FTE, with enhancements for long service. Job description
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Qualifications
Essential
GCSE or equivalent in English and Maths
Experience
Essential
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
Previous medical or healthcare receptionist experience is desirable.-
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