Private Patient Service

2 weeks ago


Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Ensure all Private Patients are correctly recorded on the Trust Information Management systems e.g. (PIMs, TomCat, ICE, SOLUS and OPRA) to comply with Trust administration and billing arrangements and audit specifications. To ensure all data and documentation in relation to Private Patients is filed in accordance with Trust Information Governance Policy. To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff.

Ensure self-paying patients are identified and appropriate action is taken with regards to funding their hospital admission prior to admission. Liaise closely with the billing team and clinical wards/ services to make sure that private patient activity is fully captured. Comply with the requirements of the Private Patient Policy for the Trust when administering all Trust private patient activity. Deal with initial patient queries, comments and complaints in accordance with the Private Patient Policy.

Responsible for ensuring that the Trusts payment procedures are followed for all patients. This includes arranging for all patients to sign the agreement to pay form either on admission or prior to admission and the collection of a fee from all self-payers prior to admission (where possible) On discharge, proactively source the appropriate information from all sources (wards, theatres, laboratories, x-ray etc.) in order to complete the invoice for submission to the private medical insurance company or to the individual in line with standardised pricing schedules, as formulated by the Private Patient Manager. Receive payments through Bridges Clinic for payment by self funding patients or other fees owed to the Trust for Private Patient Activity.



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