Frequent Caller Administrator

3 days ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT) located in the Emergency Operation Centres (EOC) as part of the Frequent Caller Team. The post holder will be responsible for providing effective administration support across a wide range of services to the Frequent Caller Team.

You will deal with enquiries from a variety of sources and take action on those within delegated authority. You will also be responsible for day to day administrative duties and any other relevant duties as requested including HR paperwork, ad-hoc reports and gathering information for complaints.

The Frequent Caller Team is a small team made up of both clinicians and administrators working towards reducing AOC and operational demand generated from those who utilise the ambulance service frequently.

Although there is a lot of stigma around Frequent Callers, all of these patients have some form of perceived or genuine unmet need, so must be treated with compassion and to the exceptional standard of care EEAST holds towards its patients.

1. Provide administrative support using Microsoft Office packages and other Trust supported systems. This includes establishing and maintaining office systems both paper and electronic to a high standard.
2. Undertake secretarial and administrative duties, preparing documents with a high degree of accuracy including confidential letters and reports.
3. Draft routine and straight forward correspondence on behalf of management.
4. Prioritise own workload to ensure that work is completed within agreed timescales.
5. Communicate effectively with senior managers, managers, staff and colleagues both internal and external. Communicate in a confidential manner when appropriate, with a high degree of understanding in relation to own role.
6. Support new administrative staff by consolidating previous training.
7. Deal with enquiries from a variety of sources, actioning those within delegated authority.
8. Responsible for day to day administrative duties and any other relevant duties as requested including HR paperwork, ad-hoc reports and gathering information for complaints.
**9. Act as secretary at formal meetings across the Trust**: to take notes/minutes, prepare and distribute agenda’s, notes/minutes and any other relevant papers.
10. May be the first point of contact for staff wishing to raise sensitive, personal and welfare issues which may require tact and sensitivity.
12. Monitor levels of stationery and other office supplies, requisitioning additional stocks as required. Check the delivery of goods and services, identifying any issues and taking the appropriate action to remedy.
13. Pass on to the appropriate person constructive views and ideas on improving services for users and the public. Responsible for adapting own practice as agreed with line manager.



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