Aftersales Specialist

7 months ago


London, United Kingdom Car Planet Full time

**Job Title**:Aftersales Specialist

**Reporting to**: Aftersales Specialist

**Department**:Aftersales

We are looking for a detail-oriented Complaints Handler to join our dynamic Car Supermarket team. As a key member of the Aftersales department, you will play a crucial role in managing and resolving customer complaints, ensuring a high level of customer satisfaction, and maintaining the company's reputation across various review platforms such as Google and Trustpilot.

**Responsibilities**:

- Handle and resolve customer complaints efficiently, ensuring a positive outcome that aligns with the company's values.
- Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
- Monitor, manage, and respond to reviews on platforms like Google, Trustpilot, and others, maintaining a positive image of the company.
- Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out.
- Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation.
- Delegate repairs and liaise with our Warranty Company.
- Arrange refunds of repairs direct to customers.
- To negotiate and authorise refunds of insurance products and guarantee's direct to customers.
- Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports.
- Managing 1-2 vehicle technicians, assign job cards and liaise with parts advisor/workshop manager at prep centre

**Working Days and Hours**
- Monday to Friday: 08:30 - 17:30

Pay: £30,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Rickmansworth, WD3 3RT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Car Sales / Customer Service: 2 years (required)

Work Location: In person



  • London, Greater London, United Kingdom Otis Elevator Co. Full time

    Job TitleAftersales Maintenance SpecialistAbout the JobWe are seeking a highly skilled Aftersales Maintenance Specialist to join our team at Otis Elevator Co. in London, UK.About the RoleThe successful candidate will be responsible for ensuring the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator...


  • London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    About the TeamWe are a passionate and dedicated team of professionals who share a love for luxury timepieces. We are seeking a highly organized and detail-oriented individual to join our Aftersales team as an Aftersales Experience Specialist.In this role, you will be responsible for providing exceptional client experiences in our department, ensuring that...


  • London, Greater London, United Kingdom SWATCH GROUP Full time

    Aftersales Customer Service SpecialistWe are seeking a dedicated and customer-focused individual to join our team as an Aftersales Customer Service Specialist in the Swatch Group. As a key member of our aftersales team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a smooth customer...


  • London, Greater London, United Kingdom Menter a Busnes Full time

    About the Job\As a highly skilled Aftersales Administration and Engineering Support Specialist, you will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.\You will be based at the head office in the Midlands, responsible for the general administration of the aftersales processes (Service & Parts) reporting to the...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Aftersales Administrator for Leading Luxury Watch Company! **Your new company** This company is a leading manufacturer and retailer of luxury watches, jewellery and accessories. Founded over 150 years ago, this company is well known for its high-quality products, with one product selling for almost $2 million! **Your new role - Receive and process repairs /...


  • London, Greater London, United Kingdom Johnson Controls, Inc. Full time

    About the Position:Johnson Controls, Inc. is seeking a highly skilled Aftersales Service Professional to join our team. As a Security Solutions Specialist, you will be responsible for maintaining strong relationships with our blue chip customers and ensuring the maintenance and servicing of their CCTV and Access Control systems. This role requires excellent...


  • London, Greater London, United Kingdom Halmer Recruit Full time

    Job Overview">Halmer Recruit is a leading recruitment agency helping companies find the best talent. We are currently working with a global manufacturer in Hampton who requires a skilled Aftersales Technical Customer Support specialist.">About the Role">The ideal candidate will have a background in engineering or manufacturing and excellent communication...


  • London, Greater London, United Kingdom Ainsworth Inc. Full time

    Aftersales Control Systems SpecialistCompany Overview:Ainsworth Inc., a subsidiary of GDI, is an integrated multi-trade company offering end-to-end services and solutions for asset maintenance and refurbishment requirements. We strive to create better products and provide high-quality service.Salary: The estimated annual gross base salary range for this...


  • London, Greater London, United Kingdom Johnson Controls, Inc. Full time

    Key AccountabilitiesWe are seeking a highly skilled Aftersales Service Solutions Expert to join our team at Johnson Controls, Inc. As a Security Systems Specialist, you will be responsible for maintaining strong relationships with our blue-chip customers, ensuring the maintenance and servicing of their CCTV and Access Control systems, as well as occasional...


  • London, Greater London, United Kingdom Ideaworks Full time

    We are looking for an exceptional Lead Installation Specialist to join our team at Ideaworks. As a Lead Installation Specialist, you will be responsible for overseeing the installation of system upgrade/refit projects, ensuring quality standards are met, and providing technical and installation support to the installation and aftersales teams.This is a great...

  • Customer Service

    4 days ago


    West London, United Kingdom Chiswick Honda Full time

    Chiswick Honda Chiswick - Car Sales Full time Permanent **Customer Service - Honda Engagement Specialist** Do you love talking to people and being able to making a difference in your work place? Then Chiswick Honda has the role for you!Norton Way Group has been in business since 1989 with one site and a handful of employees.Look at us now! A...


  • London, Greater London, United Kingdom United Wheels Inc. Full time

    About UsUnited Wheels Inc. is a global company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes.We're looking for a skilled Rider Support Specialist to join our team based in Ampthill, Bedfordshire, who can provide top-notch customer support and help build a strong aftersales service offering in the UK.The ideal...


  • London, Greater London, United Kingdom Solus Accident Repair Centres Full time

    Job Title: Aftersales TechnicianAbout Solus Accident Repair Centres:Solus is one of the largest body repair groups in the country, wholly owned by Aviva. With over 25 locations across the UK and a history of repairing over 700,000 vehicles, we offer an exciting opportunity to be part of our expert team.Key Responsibilities:We are seeking a skilled Aftersales...


  • London, Greater London, United Kingdom Igloo Full time

    **Job Title:** Master Vehicle SpecialistWe are recruiting for a highly skilled Master Vehicle Specialist to lead our team of technicians in providing exceptional vehicle services. This role offers the opportunity to work with a range of vehicles, including hybrid, EV, and hydrogen models.The successful candidate will be responsible for undertaking general...


  • London, Greater London, United Kingdom Vox Network Consultants Full time

    Job Description:We are seeking a skilled Housing Administration Specialist to join our team at Vox Network Consultants. As a Housing Administration Specialist, you will be responsible for progressing all Right to Buy (RTB) applications within the statutory time frames. This includes presenting the Council's position in instances where RTB valuations are...


  • London, Greater London, United Kingdom Igloo Full time

    Vehicular Maintenance Expert OpportunitySalary: Up to £30,403 basic salary, OTE £34,703 per annum.Igloo is seeking a highly skilled vehicular maintenance expert to join our team in Chingford, London. The ideal candidate will have experience in undertaking MOT testing, general mechanical repairs, servicing, and installing aftermarket fitments to a range of...


  • London, Greater London, United Kingdom Perfect Placement Full time

    Perfect PlacementWe are seeking a skilled Automotive Claims Specialist to join our team at Perfect Placement, the UK's leading provider of vehicle aftersales and service plans. As a Warranty Claims Advisor, you will play a vital role in establishing robust aftersales connections between vehicle manufacturers, dealerships, and our clients.Main...


  • London, Greater London, United Kingdom Recruitment Revolution Full time

    Job DescriptionWe are seeking an exceptional Automotive Industry Specialist to join our team at Recruitment Revolution. As a key member of our organization, you will be responsible for working with innovative vehicles and delivering outstanding customer experiences.The ideal candidate will possess excellent technical skills, strong communication abilities,...


  • London, Greater London, United Kingdom Omega Resource Group Full time

    Aftersales Service Engineer Job DescriptionWe are looking for an experienced Aftersales Service Engineer to join our team in Swindon.In this role, you will be responsible for providing technical support and conducting regular maintenance checks and repairs on machinery within the food and FMCG sectors.Job Requirements:Experience as a Service Engineer or...


  • London, Greater London, United Kingdom CV-Library Full time

    Aftersales Reception HostWe're seeking a highly motivated Reception Host to contribute to the success of our aftersales centre, delivering exceptional customer experiences.Sustain a tidy and well-organised reception area, promoting a positive atmosphere.Company OverviewStephen James Group is a leading organisation in world-class automotive retail and...