Rider Support Specialist

3 days ago


London, Greater London, United Kingdom United Wheels Inc. Full time
About Us

United Wheels Inc. is a global company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes.

We're looking for a skilled Rider Support Specialist to join our team based in Ampthill, Bedfordshire, who can provide top-notch customer support and help build a strong aftersales service offering in the UK.

The ideal candidate will have excellent communication skills, a strong mechanical background, and the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide expert advice and support to customers via phone, email, and social media.
  • Collaborate with the warehouse team to ensure efficient aftersales service.
  • Work closely with the product team to gather data and provide feedback.
  • Manage customer warranties and parts orders.
  • Process online orders and transactions using PayPal or other third-party acquirers.

Requirements:

  • A strong mechanical knowledge with 2-3 years' experience in a similar industry, with in-depth bike product knowledge.
  • Excellent customer service skills and excellent communication skills (verbal and written).
  • Highly proficient in Microsoft Excel and Office; Salesforce and ERP experience are preferred but not essential.

Salary Range: £28,000 - £32,000 per annum, depending on experience.

Benefits: Competitive salary, 25 days annual leave, hybrid working options, and opportunities for career growth.



  • London, Greater London, United Kingdom DELIVEROO Full time

    Rider Support SpecialistWe are seeking a skilled Rider Support Specialist to join our team. As a key member of our Rider Services department, you will provide exceptional support to applicants and riders, ensuring a seamless experience.Key responsibilities include:Providing support to applicants and riders over the phone and via emailWorking to targets,...


  • London, Greater London, United Kingdom DELIVEROO Full time

    Job SummaryWe are seeking a highly skilled Rider Support Specialist to join our team. As a key member of our Rider Services department, you will be responsible for providing exceptional support to applicants and riders across multiple markets.Your primary focus will be on delivering high-quality support through phone and email interactions, while maintaining...


  • London, Greater London, United Kingdom Deliveroo Full time

    Deliveroo MissionRiding on the success of our neighbourhoods, Deliveroo is a food delivery company that connects consumers with local restaurants and shops. We aim to revolutionize the way people shop and eat by bringing the world's diverse cuisines to their doorstep.As a Rider Operations Associate at Deliveroo, you will play a pivotal role in ensuring the...


  • London, Greater London, United Kingdom Deliveroo Full time

    We are seeking a highly skilled and experienced Customer Service Agent to join our Rider Support team at Deliveroo. As a key member of our operations team, you will be responsible for providing exceptional support to our riders and applicants, ensuring that they receive world-class service and assistance.Key Responsibilities:Provide support to riders and...


  • London, Greater London, United Kingdom Deliveroo Full time

    About DeliverooDeliveroo is a leading food delivery and logistics company that aims to transform the way people shop and eat. Our mission is to bring the neighbourhood to our customers' doors by connecting consumers, restaurants, shops, and riders.We operate in a competitive marketplace, but we have achieved significant growth in our New Verticals business,...


  • London, Greater London, United Kingdom Deliveroo Full time

    We are seeking an experienced Rider Onboarding and Compliance Specialist to join our team in London. As a key member of the Operations team, you will play a critical role in ensuring the smooth onboarding process for new riders, while maintaining compliance with regulatory requirements.As Rider Onboarding and Compliance Specialist, you will be responsible...


  • London, Greater London, United Kingdom DELIVEROO Full time

    Transforming the Food IndustryWe are Deliveroo, a technology-driven company at the forefront of the rapidly expanding food delivery industry. Our mission is to make access to food more convenient and enjoyable for consumers while reducing risk and fraud.About the RoleWe are seeking a skilled Rider Policy Specialist to join our central team in London. The...


  • London, Greater London, United Kingdom Deliveroo Full time

    DeliverooWe're committed to delivering exceptional support to our riders, and we're looking for a talented individual to join our Rider Operations Team. As a key member of this team, you'll play a pivotal role in providing unparalleled support to our valued riders.The RoleYou'll be responsible for analyzing data, optimizing processes, and implementing new...


  • London, Greater London, United Kingdom DELIVEROO Full time

    Rider Support RepresentativeWe're looking for a skilled professional to join our Rider Services team, a dynamic and collaborative group that helps riders get on the road and provides them with exceptional support. Reporting into the Rider Support Manager, you will be part of a team that ensures all rider queries are answered promptly and efficiently. Your...


  • London, Greater London, United Kingdom Deliveroo Full time

    Job DescriptionWe are seeking a skilled Global Operations Specialist to join our team in London. This role is responsible for optimising our onboarding funnels to meet our rider supply target, ensuring a compliant and smooth experience for applicants.About the RoleAs a key member of our operations team, you will work closely with the Global Operations...


  • London, Greater London, United Kingdom DELIVEROO Full time

    Rider Communications and ExperienceAs a key member of our global Delivery Operations team, you will play a vital role in keeping our fleet of 180,000 riders across 10 countries informed and engaged.Key Responsibilities:Develop and implement strategies to engage with riders, listen to their feedback, and influence business decisions.Lead global rider...


  • London, Greater London, United Kingdom DELIVEROO Full time

    About the RoleRider Communications and Experience is a key function within our global Delivery Operations organisation, responsible for keeping our fleet of 180,000 riders across 10 countries informed and engaged.This role will be based in our London HQ 3 days a week, and you will be working closely with local operations teams to design strategies to engage...


  • London, Greater London, United Kingdom Deliveroo Full time

    About the RoleThis key position plays a vital role in protecting Deliveroo's unique Rider Working Model, enabling the company to deliver on its promise to consumers, partners, riders, and shareholders. As a highly visible role with executive interest, it presents ample opportunities for impact.Key ResponsibilitiesCrafting a compelling proposition for riders...


  • London, Greater London, United Kingdom Deliveroo Full time

    At Deliveroo, we're revolutionizing the way people shop and eat by connecting consumers, restaurants, shops, and riders. As an Operations Associate, Rider Onboarding, you'll play a crucial role in optimizing our onboarding funnels to meet our rider supply targets while ensuring a compliant and smooth experience for applicants.This is a unique opportunity to...

  • Moped Rider

    4 weeks ago


    London, Greater London, United Kingdom Domino's Careers UK Full time

    Domino's Delivery Rider OpportunityWe are seeking a reliable and enthusiastic Moped Rider to join our team in Staines.As a Domino's Delivery Rider, you will be responsible for delivering hot, fresh pizzas to our customers in the Staines area.Key Responsibilities:Delivering pizzas to customers in a timely and efficient mannerProviding excellent customer...


  • London, Greater London, United Kingdom DELIVEROO Full time

    Rider Onboarding Team LeadDeliveroo is seeking a highly skilled Rider Onboarding Team Lead to join our Rider Services team. As a key member of our team, you will be responsible for leading the Rider Onboarding and Compliance team, ensuring the smooth onboarding of new riders and maintaining compliance with our policies and procedures.Key...


  • London, Greater London, United Kingdom DELIVEROO Full time

    About DeliverooAt Deliveroo, our mission is to transform the way you shop and eat by connecting consumers, restaurants, shops, and riders. We are at the forefront of the rapidly expanding food delivery industry.We believe in a great workplace that represents the diversity of the world we live in. Our company culture is built on a passion for food and a...

  • Moped Delivery Rider

    3 weeks ago


    London, Greater London, United Kingdom Domino's Careers UK Full time

    Become a Moped Delivery Rider with Domino'sAre you looking for a flexible part-time job that allows you to use your own moped or bike?We are seeking a Delivery Rider to join our team in Staines.Key Responsibilities:Deliver food and packages to customers using your own moped or bikeUse a smartphone device for GPS delivery assistance and customer delivery...

  • Product Manager

    1 month ago


    London, Greater London, United Kingdom DELIVEROO Full time

    Senior Product Manager, Rider Experience and PlatformProduct, Experience & DesignLondon, UK (HQ)PermanentAbout the Role:This role is crucial to protecting our unique and industry-changing Rider Working Model that enables us to deliver on our promise to Consumers, Partners, Riders, and Shareholders. The role reports into senior Product Leadership and is a...


  • London, Greater London, United Kingdom DELIVEROO Full time

    We are seeking a skilled Customer Support Specialist to join our Rider Services department. As a key member of our team, you will provide exceptional support to applicants and riders over the phone and by email, working to targets and maintaining a high level of productivity and quality.Key Responsibilities:Provide support to applicants and riders for...