Rider Support Specialist
1 month ago
United Wheels Inc. is a global company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes.
We're looking for a skilled Rider Support Specialist to join our team based in Ampthill, Bedfordshire, who can provide top-notch customer support and help build a strong aftersales service offering in the UK.
The ideal candidate will have excellent communication skills, a strong mechanical background, and the ability to work independently and as part of a team.
Key Responsibilities:
- Provide expert advice and support to customers via phone, email, and social media.
- Collaborate with the warehouse team to ensure efficient aftersales service.
- Work closely with the product team to gather data and provide feedback.
- Manage customer warranties and parts orders.
- Process online orders and transactions using PayPal or other third-party acquirers.
Requirements:
- A strong mechanical knowledge with 2-3 years' experience in a similar industry, with in-depth bike product knowledge.
- Excellent customer service skills and excellent communication skills (verbal and written).
- Highly proficient in Microsoft Excel and Office; Salesforce and ERP experience are preferred but not essential.
Salary Range: £28,000 - £32,000 per annum, depending on experience.
Benefits: Competitive salary, 25 days annual leave, hybrid working options, and opportunities for career growth.
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