Rider Policy Governance Specialist

4 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time

Deliveroo is transforming the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

The Role:

We are seeking a Rider Policy Governance Specialist to project manage the conception of new policies and improvement of existing policies to help mitigate fraud and risk. This role will be based in our London HQ and will be required to be in the office for a minimum of three days per week.

Key Responsibilities:

  • Defining and iterating on Rider Behavioural policy, with the aim of curbing rider fraud and abuse, and improving consumer outcomes.
  • Project managing the introduction of new policies, from the point of identifying issues to the reporting and monitoring of new policies post launch.
  • Identifying as well as closing any gaps in compliance adherence.

What You'll Be Doing:

  • Develop (new), or revise policies to address breaches of contract by Riders which have a detrimental impact on the customer experience.
  • Develop a deep understanding of our rider operating model to identify and define relevant key measures and metrics on the effectiveness of our fraud detection signals and execution of our policies, reporting this to relevant senior stakeholders across the business.
  • Build relationships with our rider and customer operations teams globally, to ensure sufficient communication and knowledge sharing on improvements to our policies and processes.

About You:

  • 4+ years experience in fraud, compliance, operations, consulting or similar.
  • Data driven and detail oriented - Analyse different sources of information to identify risks, make appropriate decisions and take relevant timely actions.
  • Experience with Looker and/or SQL is a strong plus.

Salary: £60,000 - £80,000 per annum.

Location: London HQ.



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