Senior Rider Engagement Specialist

5 days ago


London, Greater London, United Kingdom DELIVEROO Full time

At Deliveroo, we're on a mission to transform the way you shop and eat. As our Senior Rider Engagement Specialist, you'll play a key role in ensuring our fleet of 180,000 riders across 10 countries are informed and engaged.

About the Role

This is an exciting opportunity to join our global Delivery Operations organisation and lead on rider sentiment tracking. You'll work closely with local market teams to design strategies that engage with riders, listen to their feedback, and influence business decisions.

Key Responsibilities
  • Lead on global rider sentiment tracking and work with local market teams to ensure accurate and regular reporting.
  • Support and guide local engagement team in best practice and shared learnings between markets.
Requirements
  • Strong verbal and written communication skills to effectively collaborate with local teams and share insights with key stakeholders across multiple business areas.
  • Strong organisation and project management skills.
  • Ability to weigh up multiple factors in decision making, including reputational, operational and financial impact.
  • Experience in partnership development, negotiation and relationship management, with a commercial mindset.
  • Ability to analyse data, gather and interpret rider insights, sharing findings to influence business decisions.
What We Offer

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, as well as a range of benefits including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.

We're committed to diversity, equity and inclusion in all aspects of our hiring process. If you're passionate about food and technology, and want to be part of one of the fastest-growing businesses in the world, apply now



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