Automotive Claims Specialist

3 days ago


London, Greater London, United Kingdom Perfect Placement Full time
Perfect Placement

We are seeking a skilled Automotive Claims Specialist to join our team at Perfect Placement, the UK's leading provider of vehicle aftersales and service plans. As a Warranty Claims Advisor, you will play a vital role in establishing robust aftersales connections between vehicle manufacturers, dealerships, and our clients.

Main Responsibilities:

  • Provide exceptional service to authorized repair networks and consumers regarding maintenance plans via phone and email.
  • Manage repair requests, policy updates, and claim changes end-to-end.
  • Ensure compliance with policy guidelines.
  • Perform high-quality data entry for maintenance product administration to enhance claim closure.
  • Record data in the online platform and gather relevant information for repair decisions.
  • Liaise with approved repair network personnel, policyholders, and independent advisors.

About the Role:

  • The ideal candidate will have experience working on a service desk for a main dealership, independent garage, or car supermarket.

What We Offer:

  • A competitive salary of £28,500 - £31,000 per annum.
  • Holiday entitlement increasing to 32 days with length of service.
  • A health cash plan, dental cover, travel insurance, and long service award scheme.
  • Holiday purchase scheme allowing three extra holiday days.
  • An opportunity to work with a leading automotive services provider based in Crewe with hybrid working options.

Key Skills:

  • Excellent communication and negotiation skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong problem-solving skills with attention to detail.
  • Proficiency in data entry and record-keeping.
  • Knowledge of automotive industry practices and regulations.


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