Automotive Claims Specialist
3 days ago
Direct Line Group is one of the top-tier motor, home, and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, and Green Flag. Our mission is to make insurance easier and better value for customers.
Job OverviewWe are currently looking for a skilled Automotive Claims Specialist to join our team of engineers on a full-time and permanent basis.
You will provide an inspection service and technical support to the claims functions, inspecting all claimant's vehicles within agreed service level timeframes. You will be responsible for delivering financial performance, meeting business and customer expectations with a focus on time, effort, quality, and cost management.
- Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy.
- Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
- Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar.
Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes.
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