Automotive Claims Specialist

6 days ago


London, Greater London, United Kingdom CV-Library Full time

Job Title: Automotive Claims Specialist

Location: London Heathrow Area, with potential for remote work flexibility.

Salary Range:

  1. Trainee: £25,000
  2. Service Advisor Role: £27,000
  3. Claims Advisor/Warranty Role: £30,000
  4. Commercial Service Advisor: £32,000+ Bonus Plan: Based on achieving warranty hours sold per branch: £2,000 (split every 6 months)
  5. £1,000 for self-development and proactive training on HGV systems (payable end of year 1)

Job Description:

We are seeking an experienced Automotive Claims Specialist to join our team. As a key member of our claims processing team, you will be responsible for processing and managing manufacturer warranty claims efficiently and accurately.

Key Responsibilities:

  1. Process and manage manufacturer warranty claims using multiple software platforms.
  2. Handle and process repair and maintenance (R&M) claims, ensuring all documentation meets company standards.
  3. Collaborate closely with the service team, repair technicians, and parts department to ensure proper claims processing.
  4. Provide administrative support with warranty claims, invoices, and record-keeping.

Requirements:

  1. In-depth understanding of vehicle warranties and experience processing manufacturer warranty claims.
  2. Solid background in vehicle repair and maintenance processes, ideally in the automotive industry.
  3. Strong experience in processing repair and maintenance (R&M) claims.
  4. Previous warranty and invoicing processing experience is highly advantageous.

Benefits:

  1. Manufacturer training provided to support career progression.
  2. 30 days holiday (including public holidays), with additional leave for service loyalty.
  3. Statutory employer pension.
  4. Free Class IV MOT per year.
  5. Health and wellbeing support.
  6. Referral bonuses for introducing friends to join the company.


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