Senior Service Support Officer

3 weeks ago

Edinburgh, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Contract Type**: Permanent
**Hours**: 37.5 hours week
**Salary**: £11.99
**Location**: St Augustines High School, 208 Broomhouse Road, Edinburgh, Edinburgh, Scotland, EH12 9AD

**Main duties**
- Monitor the Service Desk and manage the completion of events/tasks and planned maintenance logged in accordance with Management and Contract agreements.
- Complete such documentation and reports as required by management to effectively control site operations.
- Supervise and coordinate workloads for existing janitorial and cleaning staff and report directly to the Facilities Manager any issues as and when they arise. This includes monitoring overtime, annual leave, sickness and arranging temporary cover ensuring that best use is made of staffing resources.
- Supervise and or assist in the preparation of rooms and halls for a range of uses, including setting out, removal and storage of furniture and equipment, erecting and dismantling stages, platforms, etc. all of this in accordance with health and safety and manual handling procedures relating to training provided.
- Security of building including the opening of the premises and grounds at prescribed times and ensuring that these are secured at the end of the working day. Co-operating with all appropriate personnel and agencies in maintaining the security of the premises. Maintaining the keys in their possession for emergency call-out purposes.
- Whilst in attendance, patrolling the premises and associated grounds, monitoring of public areas and generally ensuring that security is maintained during hours of opening. This may include the operation and monitoring of closed circuit television (CCTV) equipment and the use of radio communication devices.
- Responding to emergency call-outs in accordance with established procedures, including attending at the location, contacting the appropriate authorities, inspecting for damage and theft, effecting temporary repairs and, where necessary, liaising with contractors/emergency services on site.
- Supervise the carrying out of prescribed procedures in the event of fire, flooding, accident or damage, including liaising with appropriate staff, contractors, etc. Informing the appropriate member of staff as and when security or safety risks arise. Also taking appropriate action where and when it is deemed safe to do so, including liaison with the police, e.g. in relation to unauthorised entry or vandalism.
- Liaising with the Facilities Manager when security or safety risks arise. Also taking appropriate action where and when it is deemed safe to do so, including liaison with the police, e.g. in relation to unauthorised entry or vandalism.
- To supervisor and/or clear blockage, remove foreign matter from sinks, toilets, drains and clean up spillages as required.
- To supervisor and/or clean designated areas as directed by your Line Manager, e.g. outside areas, car parks, drains, boiler houses, stores, etc. This may include cleaning up after contractors during closure periods.

**Person Specification**
- Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
- Proven experience of staff supervision.
- Experience of working within a janitorial or similar operational environment would be desirable.
- Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
- Have a flexible approach to the role.
- Proven Customer Focus and Service Skills.
- The ability to prioritise workload effectively, with good organisational skills.
- Detail conscious.
- Able to work from own initiative.
- Good awareness of Health and Safety legislation.
- Excellent Time Management Skills.
- Good Communicator.
- Computer literate

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the

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