Support Officer

3 weeks ago


Edinburgh, United Kingdom With Kids Full time
  • New Lairdship Yards, Broomhouse Road, Edinburgh, EH11 3UY (Hybrid)
  • Closing6th May 2024
  • Advertised from 22nd April 2024
  • 37.5 hours. Two-year fixed term contract. Work Pattern: Monday – Friday 09:00-17:00.
Role

Edinburgh Food Project runs seven foodbanks and an FCA accredited Money Advice Service.

We have joined with other foodbanks in the North East and South East of the city to expand the advice team and reachyet more people in crisis.

As part of this exciting and ambitious development, we are a Support Officer to work at the front line in the fightagainst poverty.

This is a 2-year fixed-term contract at the heart of a forward-thinking organisation dedicated to ending the need forfoodbanks. The successful candidate will have excellent communication and administrative skills, and will thrivein a fast-paced environment.

We are also recruiting for four Welfare Rights Advisers and a Senior Adviser. Full details of all the roles aredetailed in the Recruitment Pack.

Application notes

A Recruitment Pack is available for download below.

  • New Lairdship Yards, Broomhouse Road, Edinburgh, EH11 3UY (Hybrid)
  • Closing6th May 2024

Edinburgh Food Project runs seven foodbanks and an FCA accredited Money Advice Service.

We have joined with other foodbanks in the North East and South East of the city to expand the advice team and reachyet more people in crisis.

As part of this exciting and ambitious development, we are seeking a Senior Adviser who will support the new team ofWelfare Rights Advisers while managing their own caseload and deputising for the Money Advice ServiceManager.

This is a 2-year fixed-term contract at the heart of a forward-thinking organisation dedicated to ending the need forfoodbanks. The successful candidate will have knowledge and experience of current legislation and best practice,and be looking to use their leadership skills as part of a busy team at the front line in the fight againstpoverty.

We are also recruiting for a Support Officer and four Welfare Rights Advisers. Full details of all the roles aredetailed in the Recruitment Pack.

  • New Lairdship, Broomhouse Road, Edinburgh, EH11 3UY (Hybrid)
  • Closing6th May 2024

Edinburgh Food Project runs seven foodbanks and an FCA accredited Money Advice Service.

We have joined with other foodbanks in the North East and South East of the city to expand the advice team and reachyet more people in crisis.

As part of this exciting and ambitious development, we are seeking four Welfare Rights Advisers to work at the frontline in the fight against poverty.

This is a 2-year fixed-term contract at the heart of a forward-thinking organisation dedicated to ending the need forfoodbanks. Successful candidates will have some experience of working in an advice setting and have excellentcommunication and administrative skills.

We are also recruiting for a Support Officer and a Senior Adviser. Full details of all the roles are detailed in theRecruitment Pack.

The main focus of this new role is to grow and develop supporter relationships that secure the longer-termsustainability of ELFB through grants, corporate donations and sponsorships.

This role would be suited to someone with strong written communication skills and relationship building skills who isdriven and well organised.

Key responsibilities

  • Respond positively and professionally to supporter enquiries
  • Identify and research funders, develop andmaintain a pipeline of prospects
  • Build and maintain relationships with funders
  • Make applicationsto funders ranging from letters to small family trusts to large and complex lottery or statutory bodybids.
  • Ensure funding bid and reporting deadlines are adhered to and maintain productive relationshipswith all funders
  • Report on performance and social outcomes
  • Actively promote and encouragefundraising activity within the community
  • Represent ELFB at fundraising and networking events asrequired
  • Work closely with the Foodbank Manager to establish fundraising targets and strategy
  • Support thedevelopment of a calendar of fundraising events
  • Lead the development of supporter communications toeffectively engage with all areas of the community across all channels including digital media
  • Ensurecompliance with all regulations, codes of practice and best practice in the sector
  • Positively representELFB and its work at events, meetings and strive to increase awareness of the Organisations work and need forsupport
  • Embed a fundraising culture throughout ELFB that maximises all opportunities for engagement andsupport.

Other:

  • Undertake any other duties that may be reasonably expected to fulfil the role.

Person Specification

  • Experience of working in a fundraising role
  • Experience of securing funds/contracts
  • Experience ofdeveloping and submitting successful written applications
  • Excellent written and face to facecommunication skills and the ability to connect with a range of different people
  • Able to support andcontribute in a committed and diverse team
  • Ability to manage time effectively including working to tightdeadlines
  • Computer literacy with a good working knowledge of Microsoft Office Suite.
  • Experience within the charity voluntary sector
  • Understanding of GDPR and compliance re data handling
  • Understanding of the causes and factors contributing to food insecurity and food poverty, and the need for crisis and more than food responses
  • Knowledge of the funding landscape across Scotland

The Health Agency is a community led organisation that aims to address local health inequalities that lead to issuesaround health and wellbeing. We were established in 1999 and have been making a positive impact on the lives oflocal residents for 25 years.

As Receptionist you will be the first point of contact, providing a friendly and professional service to all callersand visitors. In addition, you will assist in a variety of administrative duties to support the smooth andefficient operation of The Health Agency.

Benefits of working with us include:

  • Cycle to Work scheme.

You should have experience and a working knowledge of reception duties including Microsoft Office packages. Knowledgeof Salesforce would be beneficial.

At times you will be dealing with multiple callers and visitors therefore you must be able to adapt yourcommunication style and use your own initiative to problem solve. You must also appreciate the need to respectthe confidentiality of individuals and their information. This is a desk share vacancy. You must be able tocommit to the days and working hours required.

The successful candidate will be required to apply for a Basic Disclosure check from Disclosure Scotland. The HealthAgency will cover the cost of the application.

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