Front Office Assistant
6 months ago
Greeting and Welcoming Guests: Welcome guests to the hotel in a friendly and professional manner.
Assist guests with check-in and check-out procedures.
Provide information about hotel facilities, services, and local attractions.
Reservation Management: Handle guest reservations, including making new bookings, modifying existing reservations, and cancellations.
Ensure accurate and up-to-date information is entered into the hotel's reservation system.
Assist guests in choosing the most suitable accommodation options based on their needs and preferences.
Front Desk Operations: Answer telephone calls, respond to inquiries, and provide necessary information to guests and other departments.
Handle guest requests, concerns, and complaints promptly and professionally.
Maintain a clean and organized front desk area.
Coordinate with housekeeping and other departments to ensure smooth guest experiences.
Cash Handling and Billing: Process guest payments and maintain accurate records of all transactions.
Handle cash, credit card, and other payment methods following hotel policies and procedures.
Prepare invoices, check-outs, and ensure billing accuracy.
Administrative Tasks: Keep an updated log of guest information, arrivals, departures, and special requests.
Assist in preparing reports, managing correspondence, and performing general administrative duties.
Maintain and update guest records and databases.
Safety and Security: Follow hotel security protocols to ensure the safety of guests, employees, and the property.
Monitor the lobby area and report any suspicious activities or incidents to the appropriate personnel.
Provide assistance during emergency situations, such as evacuations or medical emergencies.
**Job Types**: Full-time, Permanent, Zero hours contract
**Salary**: From £25,000.00 per year
**Benefits**:
- Flexitime
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative experience: 1 year (preferred)
- Customer service: 2 years (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
-
Guest Assistant
5 months ago
Hook, United Kingdom Heckfield Management Full timeFront Office Full time Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a...
-
Front of House Catering Assistant
5 months ago
Hook, United Kingdom Miller's Ark Full timeThe Tearoom is in a 16th century barn on a working farm that opens to the public as a busy family attraction mostly on weekends and in the school holidays. You will share our passion for excellent customer service whether as front of house, waiting tables or washing up. **Day to Day**: - Hours 8.30am to 5.30pm whenever we are open to the public. Usually...
-
Leisure Attendant
4 weeks ago
Hook, Greater London, United Kingdom Elite Venue Selection Full timeHotel Front Desk Leisure Attendant RoleWe are seeking a skilled and friendly Leisure Attendant to join our team at the Basingstoke Country Hotel. As a key member of our front desk team, you will be responsible for welcoming guests, taking bookings and payments, and providing exceptional customer service.Main Responsibilities:Welcome guests and ensure a warm...
-
Front of House Team Leader
5 months ago
Hook, United Kingdom Greene King Full timeWe’re in need of some talented individuals to join us as a front of house Team Leader on a Full Time basis at Old White Hart, Hook As part of our award-winning Greene King Locals Pub Team, your role will be supporting in leading a warm welcoming pub that is always lively, fun, and a team with a genuine desire to please the customer. Working with passionate...
-
Customer Service Coordinator
4 weeks ago
Hook, Greater London, United Kingdom Office Angels Full timeOffice Angels is seeking a Customer Support Administrator to provide exceptional support to customers based in the UK.Key Responsibilities:Manage customer enquiries related to existing contractsEnsure systems are up-to-date and accurateProcess purchase orders efficientlyAssist with customer queries and resolve issues promptlyPerform general office duties as...
-
Office Co-ordinator and Administrator
5 months ago
Hook, United Kingdom Cinch Cars Limited Full time**cinch and careers** cinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we’ve created. Our people are the heart of our business and together we’re building a curious and like-minded community eager to take the used car market by storm. There...
-
Client Liaison
6 months ago
Hook, United Kingdom Dignity Pet Crematorium Full time**Client Liaison - Front of House Team (Full-Time)** **The role is full time (8:45am - 5:30pm) and includes working every Saturday with a set day off in the week.** **Location**: Dignity Pet Crematorium, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU (Inaccessible by public transport) Could you help families through the difficult time of arranging...
-
Client Liaison
5 months ago
Hook, United Kingdom Dignity Pet Crematorium Full time**Client Liaison - Front of House Team (Full-Time)** **The role is full time (8:45am - 5:30pm) and includes working every Saturday with a set day off in the week. You will also be required to work one Wednesday in three from the hours of 9:45am-6:30pm.** **Location**: Dignity Pet Crematorium, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU (Inaccessible...
-
Front of House Team Member
5 months ago
Hook, United Kingdom Greene King Full timeWe’re in need of some talented individuals to join us as a front of house Team Member on a Part Time basis at Old White hart, Hook As part of our award-winning Greene King Locals Pub Team, your role will be supporting in leading a warm welcoming pub that is always lively, fun, and a team with a genuine desire to please the customer. Working with passionate...
-
Front of House Team Member
5 months ago
Hook, United Kingdom Newlyns Farm Shop, Cafe & Cookery School Full timeNewlyns Farm Shop has an exciting opportunity for a Front of House Assistant in our Cafe / Restaurant. This is a fast paced role where you will be welcoming customers, taking orders, making hot drinks and delivering food to the tables. We will provide you with **full training and support**, The roles we are recruiting for is Saturday 10-3. This a permanent...
-
Office Administrator
5 months ago
Hook, United Kingdom BC Refrigeration & Air Conditioning Full timeJob Overview: Duties include: - Answer and direct phone calls with professionalism and excellent phone etiquette. - Interpret and log requests. - Quoting and ordering parts - Assist in organizing and scheduling appointments - Manage incoming and outgoing mail. - Raise purchase requisition and/or purchase orders - Handle clerical tasks such as filing,...
-
Payroll Support Specialist
4 weeks ago
Hook, Hampshire, United Kingdom Office Angels Full timeJob Description:We are seeking a skilled Payroll Support Specialist to join our team on a temporary basis. The successful candidate will provide support to our payroll team as they roll out a new HR and Payroll system.Key Responsibilities:Support the payroll team with the implementation of a new HR and Payroll system.Provide administrative assistance to the...
-
Office Coordinator
5 months ago
Hook, United Kingdom The OT Practice Full time**The OT Practice are looking for a friendly and professional individual to join us as an Office Coordinator at our offices in Hook, Hampshire.** The role requires a confident, professional and engaging person with a friendly telephone manner and excellent communication and people skills. Confidence and proficiency in using software is essential. Reporting...
-
Assistant Food and Beverage Manager
2 months ago
Hook, United Kingdom C&E Recruitment Full timeAssistant Food & Beverage Manager Luxury Hotel - Hook We are currently recruiting for an Assistant Food & Beverage Manager for a Luxury Hotel. The successful candidate will be career-focussed and driven to manage a dedicated team ensure the best service. They will also need the passion and creativity to provide the best experience for guests.The Perks As an...
-
Assistant Food and Beverage Manager
4 weeks ago
Hook, Greater London, United Kingdom C&E Recruitment Full timeAssistant Food and Beverage Manager We are currently recruiting for an Assistant Food and Beverage Manager for a Luxury Hotel. The successful candidate will be career-focussed and driven to manage a dedicated team to ensure the best service. They will also need the passion and creativity to provide the best experience for guests.The Perks As an Assistant...
-
Front Desk Assistant
3 weeks ago
Hook, Greater London, United Kingdom Elite Venue Selection Full timeElite Venue Selection is seeking a talented Receptionist to join our team at The Basingstoke Country Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a warm welcome for our guests.Key Responsibilities:Check guests in and out in a timely and efficient mannerPromote our hotel's food...
-
Growth Support Officer
5 months ago
Hook, United Kingdom Serco Plc Full timeHook, RG27 9UY (hybrid role - 1 or 2 days in Hook) Occasional travel to London office Full Time, Permanent (37.5 hours per week) Up to £28,000 per annum plus benefits Serco are a leading global services provider committed to delivery essential public services across Defence, Health, Justice & Immigration, Community Services, Leisure and Environmental. We...
-
Postperson with Driving
1 month ago
Hook, United Kingdom Royal Mail Full timeDelivery Postie with Driving Job reference: 319277 Location: Hook Delivery Office, RG27 9ZZ Job type: Permanent contract Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 8:30 and 15:00 Due to operational demand, you may be required to work Sundays at Basingstoke Delivery Office when required There has never...
-
Night Porter
5 days ago
Hook, United Kingdom Elite Hotels Full timeAt Tylney Hall Hotel we have an exciting opportunity for a Night Porter. We would be looking for someone who has previous experience in this kind of role and is comfortable dong night audits - or a passion and excellent willing to learn - and has also got the desire to utilise their outstanding customer service skills, working proactively and using their...
-
Night Guest Service Assistant
5 months ago
Hook, United Kingdom The Elvetham Full time**Night Guest Service Assistant**: **The Elvetham**: **Salary**:£10.50** **Job Type**:Permanent** **Hours**:Flexible** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family....