Client Liaison

**Client Liaison - Front of House Team (Full-Time)**

**The role is full time (8:45am - 5:30pm) and includes working every Saturday with a set day off in the week.**

**Location**: Dignity Pet Crematorium, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU (Inaccessible by public transport)

Could you help families through the difficult time of arranging their pet’s individual cremation and support them throughout the Dignity journey?

Dignity Pet Crematorium, a long-established, family-owned business, renowned for delivering a five-star service, has an opening for a Client Liaison within the Front of House Team based at our offices in the beautiful, rural countryside in Hampshire. We hold strong values when it comes to looking after our families, therefore this role is a very important, yet very rewarding position.

If you are compassionate, have great communication skills and want to help others this role could be for you.

**What we can offer you**:
We love rewarding our team for their hard work and success, so we offer a generous benefit scheme to reflect this.
- Reward & Recognition Platform
- Health Cash Plan (money back on dentist, opticians, chiropractor, and many other health-related services)
- Gym & Retail Discounts
- Lifestyle Savings & Discounted Private Health
- Car Maintenance Scheme
- Dogs at Work
- Regular Team Events
- Access to the MyMindPal App to support mental wellbeing
- Fridge full of free cold drinks
- Inhouse CPD (Continuing Professional Development) & Progression Opportunities
- Additional birthday day off
- Company Pension Scheme
- Free onsite car parking
- The role of Client Care Operative

**The role of Client Liaison**

As you will be the primary point of contact for families, prior experience in customer service is essential. We are looking for someone who can drive our values through the business and go above and beyond to help our bereaved clients, who need to use our service at what is an incredibly sad time for them.

You will be the main point of contact for clients as we handle their journey through Dignity with their pets in a dignified, compassionate, caring way and professional manner. You will ensure excellent attention to detail in all aspects of client’s details and pet’s cremation from drop off, to collection or scattering/burial. Day to day duties will include meeting clients and delivering excellent client care when clients are bringing their pets in, saying goodbye, and collecting their pets’ ashes/memorials.

No two days are the same, every pet we care for is at the heart and soul of what we do, and we treat each pet as if they were our own. Our team all aim to create a fitting, fully-personalised tribute to the life of a loved one.

This role can be demanding, challenging and ultimately very rewarding. However, it is not for everyone.

Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.

**About you**

You will need to be compassionate, empathetic, solution focused, and dynamic with great communication skills, polite etiquette, and a strong attention to detail. You will also need to be open, honest, enthusiastic, proactive, and resilient.

You will need to be highly supportive of other team members and care deeply for all the families that we help.

Starting salary of £23,595 increasing after probation to £24,453.

**Salary**: From £23,595.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person