Team Operations Coordinator

6 months ago

London, United Kingdom Faculty Full time

**About Faculty**:
Faculty transforms organisational performance through safe, impactful and human-led AI.

We are Europe’s leading applied AI company, and saw its potential a decade ago - long before the current hype cycle.

We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists.

Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship.

Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely.

Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online.

AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely.

**About the role**:
This role focuses on supporting multiple teams mainly in our xxx sectors to deliver organisational performance through safe, impactful and human-led AI.

We want to ensure that our teams have excellent skills, systems and processes to deliver services to clients, and the new Team Operations Coordinator role is crucial to building and executing on these.

Acting in an internal-facing capacity, you will be responsible for building, advising and iterating on processes, working closely with both Technical and Commercial Leadership teams, as well as with our Finance team and central functions.

**What you’ll be doing**

As part of your day-to-day job, you can expect your key responsibilities to include:
Team support
- Harness the power of data to improve processes and drive positive change through creating management information dashboards, utilising our BI tools, automating processes and championing the need for data quality.
- Build & maintain a sense of community with the teams you work, organising frequent team social events and activities.
- Help facilitate strategic discussions by diarising time for leaders, booking rooms, taking notes & following up on actions.
- Stay aligned with Faculty’s central teams (Finance, Onboarding, Talent Acquisition and Commercial Operations Team) to ensure cohesion between the business unit's and company systems. and provide operational support on budgets, billing and hiring.

Project management
- Build an understanding of, and keep up with industry standards and project management principles
- Support the day to day team rhythms and meetings, ensuring meetings have relevant agenda items & share actions
- Execute actions and manage teams’ competing priorities under the direction of leadership
- Know when to escalate risks and issues identified by project teams

Resource management
- Respond to requests for staffing resource: know the right processes, find suitable options and communicate them clearly
- Get up to speed with our resourcing system (Mavenlink) and be able to extract information in order to inform decisions and understands what the data is telling us

Delivery support
- Track the delivery of projects ensuring delivery leads and leadership have visibility of budgets & margins.
- Understands basic project budget data, and is able to highlight and describe any issues (projects being over or under budget) to the project lead, and support them to take corrective action where needed.
- Work closely with our client delivery teams, identifying where they may need support to thrive, and feeding back and resolving issues;

**Who we’re looking for**:
The role will need someone who is highly organised with excellent levels of emotional intelligence and people leadership skills.

In particular:

- You will be someone who enjoys building the culture and environment where others can thrive.
- You'll be able to work with a high degree of autonomy, while still being given the support and development opportunities necessary for professional growth.
- You’ll be excited about the opportunity automation brings and be keen to be the data champion for the team.
- You’ll enjoy the process of encouraging data quality and keen to proactively share insights discovered through manipulating and analysing our data.
- You are a clear communicator and have experience developing and maintaining operational processes, as well as building excel reports and slide decks.
- You are someone that takes pride in their work and has a passion for enabling others to do the same.

Beyond all of this, your attitude and behaviour are just as important as your skill and experience. We look for individuals who are empirical, support our values, foster our culture and deliver for our organisation.

We like people who combine expertise and ambition with optimism. Who are interested in changing the world for the better - and have the

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