Customer Service Executive

5 months ago

York, United Kingdom Berkmann Wine Cellars Full time

**BERKMANN WINE CELLARS**

**Customer Service Executive**

**York, YO26 6QU**

We are proud to be the largest family owned and family-run wine importer in the UK. We have been selling premium wine since 1964 and our expertise has grown along with our award-winning portfolio. The wineries we represent are like us - progressive and fiercely independent - and we sell their premium wines to our ever-growing customer base, which includes both the on and off trade.

We are seeking a Customer Service Executive to join our friendly team in our office based just outside York. You will join a busy and organised department who work collaboratively to deliver a first-class service. You will need to have excellent data entry skills as this role requires a high level of accuracy, both when speaking to our customers and capturing their requests in an order on our internal system. You must have a good command of English and numeracy.
- Competitive starting salary of £23,500 per annum, rising to £24,000 per annum after passed probation
- £250 annual dental allowance
- Access to our Employee Assistance Programme to help support your wellbeing
- Enhanced Maternity and Paternity pay
- 25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years)
- Enrolment to company pension scheme following 3 months service
- Generous staff discount on our wine portfolio
- £500 referral scheme
- A bottle of wine on your birthday and Berkmann anniversary
- Access to support and training
- Being part of a diverse and successful family owned and run company

**WORKING PATTERN **- Our Customer Services team work flexibly together to get the job done. This role is 37.5 hours per week and will cover a shift pattern of 7.5 hours per day between the hours 9:00 - 18:00 Monday to Thursday and 9:00 - 17:30 on a Friday (with an unpaid break of 1 hour) and up to 3 hours on a Sunday (working from home on a rota basis).

You may be required to work some Bank Holidays and will receive payment or time off in lieu for these days.

**WORK LOCATION **- Our York office is based in Upper Poppleton, and we are currently operating 4 days in the office and 1 day at home. If you are working a Sunday shift this will be from home. During the training period, you will be required to work in the office 5 days per week.

**No Agencies Please - We thank you for your interest in working with Berkmann Wine Cellars, however, we have our own internal HR and Recruitment team who support our recruiting needs. We will not pay fees or acknowledge any CV's supplied to Berkmann Wine Cellars unless you have been briefed on the role by a member of our HR Team. Thank you for your understanding in advance.**

**Job Types**: Full-time, Permanent

Pay: From £23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- York, YO26 6QU: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have good IT skills?
- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in York, YO26 6QU

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