Customer Service Representative

4 weeks ago


York, York City, United Kingdom Reed Full time
Customer Service Executive

Reed is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. This is an exciting opportunity to work with a growing business and contribute to the success of our clients.

Key Responsibilities:

  • Provide exceptional customer service to prospective and existing customers via phone, email, and other communication channels.
  • Work proactively to maximise brand reputation and sales revenue through effective conversations and upselling opportunities.
  • Handle difficult conversations in a professional and courteous manner, adhering to the Company Complaints procedure and escalating feedback where necessary.

Requirements:

  • Excellent customer service skills and experience of phone work, including dialling out.
  • Confident working with multiple contact types, such as telephone, social media, webchat, and email.
  • Upselling experience desirable, but not essential.
  • Excellent telephone manner and ability to work in a fast-paced environment.

What We Offer:

  • A competitive salary between £23,000-25,000 depending on experience, plus monthly individual and team commission.
  • A flexible working schedule, including 5 hours a week Monday to Friday 9-5.30pm and 1 in 4 Saturdays working 10-4pm paid at 1.5x overtime.

About Us:

Reed is a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are passionate about helping people find their ideal job and are committed to making a positive impact in our community.



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