Customer Service Representative

3 weeks ago


York, York City, United Kingdom Charterhouse Recruitment Services Full time
Customer Service Executive

We are seeking a highly skilled and enthusiastic Customer Service Executive to join our dynamic team at Charterhouse Recruitment Services in York city centre.

As a Customer Service Executive, you will be the first point of contact for customers, providing a quality service in line with the luxury experiences we offer. You will be responsible for handling inbound and outbound calls, responding to email enquiries, and resolving customer queries in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Process bookings and resolve customer queries in a timely and efficient manner.
  • Work closely with the administration team to ensure seamless customer service.
  • Develop strong relationships with customers to enhance their experience.

Requirements:

  • Proven experience of working in a customer service environment.
  • Strong desire and passion to deliver an amazing customer experience.
  • Excellent verbal and written communication skills.
  • Able to quickly develop strong relationships.
  • Able to work to tight deadlines with strong attention to detail and accuracy.
  • Able to demonstrate an engaging and enthusiastic interest in travel.
  • Creative in solving problems.
  • Good time management and prioritisation skills.

What We Offer:

  • Competitive salary up to £24,380.
  • Full-time position with a 12-month fixed-term contract with the possibility of extension or permanent employment.
  • Pension scheme.
  • Great location in the heart of York city centre with main bus stop routes outside the office.

We are committed to providing a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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