Customer Service Representative
3 weeks ago
We are seeking a highly skilled and enthusiastic Customer Service Executive to join our dynamic team at Charterhouse Recruitment Services in York city centre.
As a Customer Service Executive, you will be the first point of contact for customers, providing a quality service in line with the luxury experiences we offer. You will be responsible for handling inbound and outbound calls, responding to email enquiries, and resolving customer queries in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Handle customer complaints and issues in a professional and courteous manner.
- Process bookings and resolve customer queries in a timely and efficient manner.
- Work closely with the administration team to ensure seamless customer service.
- Develop strong relationships with customers to enhance their experience.
Requirements:
- Proven experience of working in a customer service environment.
- Strong desire and passion to deliver an amazing customer experience.
- Excellent verbal and written communication skills.
- Able to quickly develop strong relationships.
- Able to work to tight deadlines with strong attention to detail and accuracy.
- Able to demonstrate an engaging and enthusiastic interest in travel.
- Creative in solving problems.
- Good time management and prioritisation skills.
What We Offer:
- Competitive salary up to £24,380.
- Full-time position with a 12-month fixed-term contract with the possibility of extension or permanent employment.
- Pension scheme.
- Great location in the heart of York city centre with main bus stop routes outside the office.
We are committed to providing a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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