Customer Service Representative

2 weeks ago

York, York City, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized service to customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to achieve team goals and objectives, promoting a positive and supportive team culture.
  • Develop and maintain a deep understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Contribute to the development and implementation of branch initiatives, driving business growth and improving customer satisfaction.
  • Participate in ongoing training and development, staying up-to-date with industry trends and best practices.
What We Offer

As a Customer Representative at Nationwide Building Society, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program, designed to help you develop your skills and knowledge.
  • A supportive and collaborative team environment.
  • Opportunities for career progression and professional development.
  • A range of employee benefits, including a pension scheme, life assurance, and access to training and development programs.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Basic computer skills and ability to learn new systems and software.
  • A flexible and adaptable approach, with a willingness to work varied shifts and hours.
  • A commitment to ongoing learning and development, with a desire to continuously improve your skills and knowledge.
What to Expect

As a Customer Representative at Nationwide Building Society, you can expect:

  • A comprehensive induction program, designed to help you settle into your new role.
  • Ongoing training and development, to support your career growth and progression.
  • A supportive and collaborative team environment, with opportunities to build strong relationships with colleagues and customers.
  • A range of employee benefits, designed to support your well-being and career development.

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