Customer Services Executive

6 months ago


York, United Kingdom Inspired Pet Nutrition Full time

**The Opportunity
We are excited to be recruiting for a Customer Services Executive to join our team in Thirsk, North Yorkshire. This is a fixed term contract with an immediate start for 6 months.

**Role**

To support IPN in servicing customer orders through processing sales orders, communicating with our customers and liaising with our Operations and Distribution teams to ensure orders are despatched in a timely manner.

**Responsibilities**:

- Accurate and timely processing of orders as they are received following business policies and processes
- Liaising with customers to ensure we have required information to ensure orders are processed accurately
- Assisting Export Coordinator where needed
- Managing customer queries and order issues through our customer feedback system
- Communicating customer and business issues that arise through order process in a timely and clear manner

**Knowledge, skills and experience**:

- Proven ability to work in a fast-paced, transactional process team
- Previous customer services or customer focus experience
- Good knowledge of sales order process or a transactional process carried out on a recognised piece of financial / ERP software is desirable
- Excel literate with willingness to learn new processes and procedure

**The Offer**:
****
- Location: Thirsk, North Yorkshire
- Salary: Competitive
- Hours: 40 hours per week - Monday to Friday (hybrid working 4 days in office 1 day remote) between hours of 8:30 - 17:00
- Pension: Employee contributions 3% / Employer contribution 8%
- Holidays: 25 days + Bank Holidays
- Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work, discounted products & free hot drinks.



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