Head of Precision Technology and Customer Support

4 months ago

York, United Kingdom Ripon Farm Services Full time

Lead and champion the development and implementation of integrated solutions for the entire organisation, including the execution of Connected Support and Precision Technology for Ag. and Turf.

The role will require optimisation of processes and strengthening customer relationships to ensure internal and external customer satisfaction, growing profitable service labour sales to maximise aftermarket sales.

Responsible for training and development of both sales and service staff to ensure that all staff are conversant with the product and Precision Technology and the Connected Support Services and how it is used in the field.

Most importantly, it develops a team of engaged Integrated Solutions and Precision Technology and product specialists that add value to the customers and internal teams by developing world-class demonstrations, aftermarket and technical backup.

**This role can be based at either our Market Weighton Depot or our Malton Depot. The role will require some travel between our sites.**

**Essential Duties**:
1. In close collaboration with other departments, develop and adapt the strategic direction of RFS, integrated solutions and Connected Support. The intention is to set RFS/JD at the forefront of the agricultural industry.

2. Establish and manage a profitable Precision Ag and integrated solutions business as an independent cost-/ profit centre inside the dealership.

3. Drives a solution-selling culture in close collaboration with service, parts and sales management. In addition to the focus on product sales, this includes the delivery of services to meet or exceed customer experience.

4. Takes the lead in sharing best practices and implementing common and consistent processes throughout all workshops of the Service Organisation.

5. Differentiates the Dealer businesses by ensuring a consistent delivery and follow-up process for new equipment for the Group.

6.Monitors Expert connect usage, identifies areas for improvement and assists all departmental managers with developing any areas of concern.

7. Develop a common and sustainable out-of-hours call monitoring and ticketing system to ensure customers receive timely repairs.

8. Ensures consistent use of RFS and John Deere tools (CRM, DTAC, Service ADVISOR) throughout the entire Service Organisation.

9. Manages the relationship with potential third-party providers such as Ag input suppliers and consultants.

10. Attracts, engages, and retains departmental personnel.

11. Effectively coaches department personnel and aligns training and development plans to the company’s strategic goals.

12. Ensure adherence and compliance with any legal obligations and RFS and John Deere’s policies and procedures.

**Strategic responsibilities**:
1. Manages the dealership alignment with RFS and John Deere Precision Connected Support and Precision Technology policies and strategy.

2. Ensures all marketing and training plans have a focus on the Precision Technology and Connected Support that differentiates RFS/JD from our competition. (Product and services).

3. Researches the market to identify new aftermarket business opportunities among competitor customers and non-traditional segments.

4. Develops and manages a highly effective customer support, product specialist, and demo teams that work effectively in collaboration with both sales and aftermarket. Identifying training needs and development plans.

5. Organises demo days and training events for customers and colleagues and ensures appropriate marketing and communication of these events.

6. Manages the dealership alignment with NMQ (New Model Qualification) phase requirements.

7. Ensures sales metrics and goals are met by segment.

8. Ensures that a consistent sales process is followed.

**Skills & Qualifications**:

- 3-5 years of experience in an Ag/Turf Business, customer service and/or sales roles.
- Collaborates extensively across all aspects of the business to ensure complete customer satisfaction.
- Understanding how to create profit based on the sales of services.
- Excellent customer relations and communication skills.
- Ability to think strategically and work in a solution-oriented manner.
- Good understanding of financial principles and running a P&L.
- Proven managerial ability, including leading, coaching, and developing others.
- Demonstrates leadership, team management and interpersonal skills.

This job description is not all inclusive and may vary from time to time.

**We are an equal opportunity employer.**

**Benefits**:

- Opportunity to work with industry-leading technology and brands.
- Company pension scheme.
- Company sick scheme.
- 24 days holiday plus bank holidays.
- Life insurance x 3 salary.
- Company vehicle for business and personal use.
- Tailored career path.
- Manufacturer training.
- Employee uniform.
- Staff discount on showroom items.
- Free on-site parking.
- Health and well-being support line
- Employer funded Cash plan to support with covering

  • Customer Support Specialist

    4 days ago

    York, York City, United Kingdom Edmund Optics, Ltd. Full time

    Unlock Your Potential as a Customer Product Support EngineerAt Edmund Optics, Ltd., we're on a mission to empower innovative technologies across various industries. As a leading provider of off-the-shelf optical components, we're seeking a talented Customer Product Support Engineer to join our vibrant community.Key Responsibilities:Provide technical...

  • Customer Support Specialist

    4 days ago

    York, York City, United Kingdom Edmund Optics, Ltd. Full time

    Unlock Your Potential as a Customer Product Support EngineerAt Edmund Optics, Ltd., we're on a mission to empower innovative technologies across various industries. As a leading provider of off-the-shelf optical components, we're seeking a talented Customer Product Support Engineer to join our vibrant community.Key Responsibilities:Provide technical...

  • Customer Product Support Specialist

    3 weeks ago

    York, York City, United Kingdom YOUNGHARRY DG INTERNATIONAL LTDq Full time

    **About Us**At YOUNGHARRY DG INTERNATIONAL LTD, we're a leading supplier of off-the-shelf optical components, dedicated to empowering innovative technologies across various industries.**Job Summary**We're seeking a highly skilled Customer Product Support Specialist to join our vibrant community of dynamic, diverse individuals working together to...

  • Customer Product Support Specialist

    3 weeks ago

    York, York City, United Kingdom YOUNGHARRY DG INTERNATIONAL LTDq Full time

    **About Us**At YOUNGHARRY DG INTERNATIONAL LTD, we're a leading supplier of off-the-shelf optical components, dedicated to empowering innovative technologies across various industries.**Job Summary**We're seeking a highly skilled Customer Product Support Specialist to join our vibrant community of dynamic, diverse individuals working together to...

  • Customer Product Support Specialist

    3 weeks ago

    York, York City, United Kingdom YOUNGHARRY DG INTERNATIONAL LTDq Full time

    **About Us**At YOUNGHARRY DG INTERNATIONAL LTD, we're a leading supplier of off-the-shelf optical components, dedicated to empowering innovative technologies across various industries.**Job Summary**We're seeking a highly skilled Customer Product Support Specialist to join our vibrant community of dynamic, diverse individuals working together to...

  • Customer Success

    4 months ago

    York, United Kingdom Phoenix Software Full time

    The role of will support the Customer Success Technology Lead and the wider team in the delivery and development of training for our customers, in particular covering Power Platform, Microsoft Viva, SharePoint, Advanced Excel and Co-Pilot. Not only will the role involve delivery of off-the-shelf and bespoke training to customers, but also include Power...

  • Head of Information Technology

    1 month ago

    York, York City, United Kingdom Pavers Shoes Full time

    Chief Information Officer at Pavers ShoesPavers Shoes, a thriving family-run retail enterprise, is in search of a Chief Information Officer to spearhead our digital transformation initiatives and enhance our technological capabilities. This position offers flexible working arrangements.Key Responsibilities:Formulate and execute a comprehensive long-term...

  • Head of Information Technology

    1 month ago

    York, York City, United Kingdom Pavers Shoes Full time

    Chief Information Officer at Pavers ShoesPavers Shoes, a thriving family-owned retail enterprise, is in search of a Chief Information Officer to spearhead our modernization initiatives and enhance our technological framework. This position offers flexible working arrangements.Key Responsibilities:Formulate and execute a comprehensive long-term technical...

  • Head of Commercial for Digital and Technology

    2 weeks ago

    York, York City, United Kingdom Candour Solutions Full time

    {"title": "Head of Commercial for Digital and Technology", "description": "About the RoleWe are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our functions into an agile value stream...

  • Head of Commercial for Digital and Technology

    2 weeks ago

    York, York City, United Kingdom Candour Solutions Full time

    {"title": "Head of Commercial for Digital and Technology", "description": "About the RoleWe are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our functions into an agile value stream...

  • Customer Support Specialist

    6 days ago

    York, York City, United Kingdom Edmund Optics India Private Limited Full time

    Product Support Engineer - German Speaker (f/m/d)We're seeking a skilled Product Support Engineer to join our team in Europe. As a key player in our customer support team, you'll be the go-to expert for technical assistance, helping customers select the perfect product for their needs and managing accounts.Key Responsibilities:Providing technical guidance...

  • Customer Support Specialist

    6 days ago

    York, York City, United Kingdom Edmund Optics India Private Limited Full time

    Product Support Engineer - German Speaker (f/m/d)We're seeking a skilled Product Support Engineer to join our team in Europe. As a key player in our customer support team, you'll be the go-to expert for technical assistance, helping customers select the perfect product for their needs and managing accounts.Key Responsibilities:Providing technical guidance...

  • Head of Commercial for Digital and Technology

    1 week ago

    York, York City, United Kingdom Candour Solutions Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our Group functions into an agile value stream based operating model.The role spans the People, Marketing, Risk &...

  • Head of Commercial for Digital and Technology

    1 week ago

    York, York City, United Kingdom Candour Solutions Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our Group functions into an agile value stream based operating model.The role spans the People, Marketing, Risk &...

  • Head of Commercial for Digital and Technology

    4 days ago

    York, York City, United Kingdom Candour Solutions Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our Group functions into an agile value stream-based operating model.The role spans the People, Marketing, Risk &...

  • Head of Commercial for Digital and Technology

    4 days ago

    York, York City, United Kingdom Candour Solutions Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our Group functions into an agile value stream-based operating model.The role spans the People, Marketing, Risk &...

  • Head of Customer Service

    4 months ago

    York, United Kingdom Green Power Mobility Scooters Full time

    **Head of Customer Service** - **Responsibilities**:_ - **Manage**:Supervise a team of customer service representatives. - **Develop**: Enhance the team's skills and performance. - **Communicate effectively**: Address inquiries, complaints, and feedback. - **Lead by example**: Demonstrate strong leadership qualities to inspire and motivate the team. -...

  • Customer Product Support Specialist

    3 weeks ago

    York, York City, United Kingdom Edmund Optics, Inc. Full time

    Unlock Your Potential in Optical ManufacturingAt Edmund Optics, Inc., we're on a mission to revolutionize the world of optics, imaging, and photonics. As a key player in our customer support team, you'll be the go-to expert for technical assistance in Europe.Key Responsibilities:Provide technical guidance and product recommendations to customersManage...

  • Customer Product Support Specialist

    3 weeks ago

    York, York City, United Kingdom Edmund Optics, Inc. Full time

    Unlock Your Potential in Optical ManufacturingAt Edmund Optics, Inc., we're on a mission to revolutionize the world of optics, imaging, and photonics. As a key player in our customer support team, you'll be the go-to expert for technical assistance in Europe.Key Responsibilities:Provide technical guidance and product recommendations to customersManage...

  • Customer Success

    4 months ago

    York, United Kingdom Phoenix Software Full time

    The role will support the Customer Success Technology Lead and the wider team in the delivery and development of training for our customers, in particular covering Power Platform, Microsoft Viva, SharePoint, Advanced Excel and Co-Pilot. Not only will the role involve delivery of off-the-shelf and bespoke training to customers, but also include Power...