Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. Based in York, this role will involve providing exceptional customer service to prospective and existing customers, with a focus on upselling and cross-selling opportunities.
Key Responsibilities:
- Provide first-class customer service to customers via phone, email, and other communication channels.
- Work proactively to maximise brand reputation and sales revenue through effective conversations.
- Identify and maximise up-selling and cross-selling opportunities.
- Effectively handle customer enquiries and provide solutions in a timely and professional manner.
- Handle difficult conversations with customers while working in line with our Company Complaints procedure.
Requirements:
- Excellent customer service skills and a passion for delivering exceptional customer experiences.
- Confident working with multiple contact types, including phone, email, and webchat.
- Experience of phone work, including dialling out and handling customer calls.
- Upselling experience is desirable.
- Excellent communication skills, both verbal and written.
- Able to multi-task and work in a target-driven environment.
What We Offer:
- A competitive salary between £23,000-25,000 depending on experience.
- Monthly individual and team commission.
- A 37.5 hour working week, Monday to Friday 9-5.30pm, with 1 in 4 Saturdays working 10-4pm paid at 1.5x overtime.
We are looking for a talented and motivated individual who is passionate about delivering exceptional customer service and driving business growth. If you have a strong customer focus and a desire to succeed in a fast-paced environment, we would love to hear from you.
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