Head of Resource Planning

6 months ago


Birmingham, United Kingdom Pertemps Network Group Full time

**Job Description**:
We're excited to be supporting a highly successful organisation that is known for its ability to coach, develop and progress its people to better serve their customers. Our client’s WFM team has recently grown and with that growth comes the need for a new
**Head of Planning** which is where you come in. The business is investing heavily into its Resource Planning department recruiting across multiple skill sets and now seeking a capable Head of Planning to elevate them to the next level.
We're looking for an established Head of Planning having operated at that level for at least 5 years with proven experience in going into challenging environments and being able to create a central hub of success.
You will be required to be on-site 4 days a week leading from the front in this super exciting role with a business that has an excellent reputation where you get to take it to the next level

**Experience**:

- At least 5 years experience in a Contact Centre Leadership Resource Planning role- Extensive experience in leading a team with strong leadership, coaching, mentoring and team building skills.- Excellent Analytical skills to compile, analyse and provide key insights and MI- Strong commercial awareness understanding of impacts on financial performance- Knowledge of Planning within a Multi-Channel operation- Proven stakeholder management exposure at all levels, demonstrating influence and communication skills- Passion for what you do and up for a challenge



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